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Phone stuck on HTC Logo

18th May 2014, 06:58 PM   |  #1  
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I have a AT&T HTC One M8 Gold edition. I bought the phone from someone and it was rooted at first. I tried doing a factory reset through the phone settings and for some reason, I kept getting "cannot reach Google servers" every time I opened the Play Store. I read online that it might have to do with the ROM installed on it by the previous owner. Long story short, after messing with the unlocked boot loader on S-ON, I deleted the OS and cannot get past the HTC Logo at startup. I am able to go into recovery however in TWRP.

I am fairly new to HTC and Android in general so any help would be very appreciated. I noticed similar situations by other users on here but for some reason those did not resolve my situation. I have called HTC Support about it and in two days time I can send it out but it does say TAMPERED and UNLOCKED at the top of the Bootloader screen.

Here is more information about my phone that may help:
AT&T HTC One M8
TAMPERED / UNLOCKED
1.12.502.18
(I have downloaded the stock recovery for this but while trying to perform the FASTBOOT or ADC commands in Terminal, it states that no devices are attached and yes I have the drivers installed along with Sync Manager. I have done it on multiple computers and operating systems using both 2.0 and 3.0 USB but still nothing. I have tried the two toolkits in the INDEX section of this HTC One M8 but neither recognizes the device.)
The phone is S-On
(fairly new to rooting so not sure if it has to be S-Off to side load a ROM, I tried a tutorial for making it S-Off but I have to set a number of settings which I cannot since I can't access the home screen settings of the phone)
It had the Revolution ROM on it before the reset by Mike... not very familiar with ROMs.

I have tried the SD Card method but get errors and results in FAIL.
I have used the toolkits as well as the MANUAL way of doing things but neither recognizes the device whether in recovery, boot loader, or HTC Logo screen.

Thanks in advance for any and all the help.
19th May 2014, 01:23 AM   |  #2  
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Check your pm.

Sent from my HTC One_M8 using XDA Premium 4 mobile app
19th May 2014, 02:23 PM   |  #3  
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Quote:
Originally Posted by shavon21

I have a AT&T HTC One M8 Gold edition. I bought the phone from someone and it was rooted at first. I tried doing a factory reset through the phone settings and for some reason, I kept getting "cannot reach Google servers" every time I opened the Play Store. I read online that it might have to do with the ROM installed on it by the previous owner. Long story short, after messing with the unlocked boot loader on S-ON, I deleted the OS and cannot get past the HTC Logo at startup. I am able to go into recovery however in TWRP.

Not completely clear, but it sounds like you are surprised that deleting the OS has rendered the phone unable to boot? Of course not OS means the phone will not be able to boot.

It seems like you are improvising a bit too much with your phone. Unless you are an experienced user, and confidant in what you are doing (you already state this is not the case) I would recommend sticking to established guides posted on XDA; or advice from experienced/reputable users here. Fiddling with phone while having a fundamental lack of knowledge and understanding is the main problem that has gotten you to this point.

Your PC isn't connecting to the phone by adb/fastboot. So nothing you are trying to do is going to work, including S-off, Toolkit, side loading, etc. You are going to have to troubleshoot the connection problem first. USB connection with HTC devices can be really finicky, and the cause of headaches for many here in my experience on other devices. You've already tried other computers, and USB ports. Try to unistall Sync Manager and drivers, and reinstall. Try adb with the Sync Manager removed, but HTC drivers still installed. Also, only try with Windows 7 or earlier. I think Win8.1 straight out will not work with this device; Win8 might work, but I wouldn't count on it.

I think some folks have also had luck removing HTC Sync, then (with phone connected) go to Windows Device Manager and manually clicking on the device and installing drivers through Device Manager.

I don't think S-off is needed to sideload. But as mentioned, this doesn't matter anyway, unless you fix the fundamental adb connection issue. I also would recommend just adb push to the phone's memory while in TWRP (once you get adb working). Then flash the ROM from TWRP once the ROM is on the phone's internal SD. I've seen at least one person here have issues sideload flashing when adb push (then flash in TWRP) worked perfectly: http://forum.xda-developers.com/show....php?t=2751705

---------- Post added at 09:23 AM ---------- Previous post was at 09:16 AM ----------

Quote:
Originally Posted by an0ther

Check your pm.

If you are trying to help the OP, is there a reason to hide your advice in PM, instead of posting it here, where it may help others in the community with the same of similar issue?
Last edited by redpoint73; 19th May 2014 at 04:53 PM.
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20th May 2014, 04:40 AM   |  #4  
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I was finally able to solve the issue. Somehow it randomly started recognizing the phone in recovery which allowed for the adb push command to work. I have created a backup so if anything goes wrong I can always go into recovery and install it.

Only problem I have now is somehow the ROM I have Renovate 2.0 came with Mobigenie and a Search app that I cannot get rid of. It does not show up anywhere in app manager or files.

Anyone know how to remove it as I cannot move any app around by holding icon. Holding it does nothing.

Sent from my HTC One_M8 using XDA Free mobile app
20th May 2014, 02:52 PM   |  #5  
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Quote:
Originally Posted by shavon21

I was finally able to solve the issue. Somehow it randomly started recognizing the phone in recovery which allowed for the adb push command to work. I have created a backup so if anything goes wrong I can always go into recovery and install it.

Only problem I have now is somehow the ROM I have Renovate 2.0 came with Mobigenie and a Search app that I cannot get rid of. It does not show up anywhere in app manager or files.

Anyone know how to remove it as I cannot move any app around by holding icon. Holding it does nothing.

Sent from my HTC One_M8 using XDA Free mobile app

try using Titanium backup to uninstall the apps
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20th May 2014, 03:57 PM   |  #6  
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Quote:
Originally Posted by WhiteSRT69

try using Titanium backup to uninstall the apps

Just finished flashing over to the Android Revolution ROM and all seems great now. Thanks for the suggestion.
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