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[Q] Brand new, update to 4.4.2, boot loop

21st May 2014, 08:39 AM   |  #1  
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Hi guys,

My girlfriend bought a new Moto G yesterday. When she connected to WiFi during the setup, the device immediately said an update to 4.4.2 was available. She downloaded and applied the update but now her phone only shows the blue Motorola orb and then a black screen for 10 seconds. This loops until the battery runs out.

I can access the bootloader (flashed both the EU 4.4.2 firmware and the GB one and both don't give any errors but don't resolve the issue).
I can't access the recovery (it just seems to reboot the phone) or factory reset it from the bootloader.

Any idea what might be happening and how I can resolve this?
21st May 2014, 09:51 AM   |  #2  
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Quote:
Originally Posted by eddiemerckx

Hi guys,

My girlfriend bought a new Moto G yesterday. When she connected to WiFi during the setup, the device immediately said an update to 4.4.2 was available. She downloaded and applied the update but now her phone only shows the blue Motorola orb and then a black screen for 10 seconds. This loops until the battery runs out.

I can access the bootloader (flashed both the EU 4.4.2 firmware and the GB one and both don't give any errors but don't resolve the issue).
I can't access the recovery (it just seems to reboot the phone) or factory reset it from the bootloader.

Any idea what might be happening and how I can resolve this?

i also have same problem...
i cant find solution for my moto g.....
21st May 2014, 10:15 AM   |  #3  
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Thanks Meter: 3
 
69 posts
Join Date:Joined: Sep 2010
Quote:
Originally Posted by jayrocky11

i also have same problem...
i cant find solution for my moto g.....

I didn't find any other solution other than sending it back, so it's on its way to get replaced.
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