Default [Q] Come on guys | Volume setting issue help please...

All of a sudden my wife's N2 has developed a speakerphone issue.

Any tips or suggestions would be appreciated.

Phone : Verizon Note II : SCH-I605
Flashed to Boost a year ago.
Android Version : 4.1.2
Baseband : VRAMC3

Non speakerphone usage works fine. Has always worked fine.

Cache cleaned and data reset. No change.

When you use the speakerphone the person that you are calling hears you perfectly. The speaker volume on the N2's end is very very low. When you look at the volume level indicator for the phone it shows a red line when you turn it all the way up. If you turn the volume down one click the red line goes away but you can still barely hear the person talking through the speakerphone.

I cannot get the red line to go away when she turns the volume all of the way up. The ringer on the phone is perfect and can get loud enough, so we know that the speaker itself is fine. When you talk on the phone, speaker volume is fine as well.

Any ideas guys/gals?

Thank you,
John