Has it been dropped or wet? Have you installed any new app or updated anything before this?
Try pulling the battery, putting it back in, leaving it off. Then press and hold the volume+, home, and power button until the phone boots into recovery and do a factory reset ****CAUTION. ... YOU WILL LOSE ALL DATA THAT HAS NOT BEEN BACKED UP VIA SD CARD OR SYNCED TO YOUR SAMSUNG/GOOGLE ACCOUNT ****
it was dropped but in a spigen tough armor case --- perfect condition no visable damage or anything dropped from about 2 feet --- no water damage --- cannot boot into recovery that's why I figured it was hardware however it did boot once into safe mode but I cannot replicate that ---- I'm going to go to T-Mobile after work, think they will replace it under warranty?
was just able to get into download mode --- then from there i rebooted into recovery and selected reboot... phone booted up normally but now crashed and went back to that snowy screen ---- something is fubar inside there im afraid
Thanks for asking... I have not gotten it into recovery again. All my data is synced so I'm not worried about that. I've been with tmobile almost 15 years so I'm going to go there after work and see if theyll just give me a new phone.
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