Sent in rooted phone to Samsung Repair Center....
Hi all! So I'm in a bit of a situation and I just wanted to see if anyone here knew the answers to any of my questions...
So about a week ago, my Galaxy S4 from Sprint would randomly freeze and black screen. The only way I could get it to start working again was to take out the battery and then restart the phone. The next day however, the phone would even make it past the bootup screen before becoming a black screen, rendering my phone useless. I was still under warranty by the date, however I did root the phone a while ago to try Titanium Backup and some other apps that needed root access. I have not tried installing custom ROMs onto it, so I don't know if that voids my warranty.
I called Samsung since I was still under warranty and they told me to send it in to their repair shop. I've been tracking it, and apparently the repair was completed today. The log reads...
5/21/2014 2:03 PM-Sylvia Hernandez: The unit is shipped.
5/21/2014 12:28 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
5/21/2014 10:58 AM-Lourdez Lopez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
5/21/2014 10:58 AM-Lourdez Lopez: Accessory: BATTERY,CHARGER
I looked up what BER stands for, and apparently it means "Beyond Economial Repair". I'm worried since I don't know if it has been fixed or not. Can anyone help me figure out if Samsung has fixed my phone or if they are just sending it back since it was rooted...Any help/advice would be amazing