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Sent in rooted phone to Samsung Repair Center....

OP JMoney973

22nd May 2014, 04:39 AM   |  #1  
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Hi all! So I'm in a bit of a situation and I just wanted to see if anyone here knew the answers to any of my questions...

So about a week ago, my Galaxy S4 from Sprint would randomly freeze and black screen. The only way I could get it to start working again was to take out the battery and then restart the phone. The next day however, the phone would even make it past the bootup screen before becoming a black screen, rendering my phone useless. I was still under warranty by the date, however I did root the phone a while ago to try Titanium Backup and some other apps that needed root access. I have not tried installing custom ROMs onto it, so I don't know if that voids my warranty.

I called Samsung since I was still under warranty and they told me to send it in to their repair shop. I've been tracking it, and apparently the repair was completed today. The log reads...

*05/21/2014//15:04:34//0001773863//Telephone//ASC*
5/21/2014 2:03 PM-Sylvia Hernandez: The unit is shipped.
*05/21/2014//13:29:15//0001773863//Telephone//ASC*
5/21/2014 12:28 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*05/21/2014//13:29:14//0001773863//Telephone//ASC*
DEVICE ROOTED
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: Accessory: BATTERY,CHARGER

I looked up what BER stands for, and apparently it means "Beyond Economial Repair". I'm worried since I don't know if it has been fixed or not. Can anyone help me figure out if Samsung has fixed my phone or if they are just sending it back since it was rooted...Any help/advice would be amazing
22nd May 2014, 05:44 AM   |  #2  
george brown's Avatar
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Quote:
Originally Posted by JMoney973

Hi all! So I'm in a bit of a situation and I just wanted to see if anyone here knew the answers to any of my questions...

So about a week ago, my Galaxy S4 from Sprint would randomly freeze and black screen. The only way I could get it to start working again was to take out the battery and then restart the phone. The next day however, the phone would even make it past the bootup screen before becoming a black screen, rendering my phone useless. I was still under warranty by the date, however I did root the phone a while ago to try Titanium Backup and some other apps that needed root access. I have not tried installing custom ROMs onto it, so I don't know if that voids my warranty.

I called Samsung since I was still under warranty and they told me to send it in to their repair shop. I've been tracking it, and apparently the repair was completed today. The log reads...

*05/21/2014//15:04:34//0001773863//Telephone//ASC*
5/21/2014 2:03 PM-Sylvia Hernandez: The unit is shipped.
*05/21/2014//13:29:15//0001773863//Telephone//ASC*
5/21/2014 12:28 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*05/21/2014//13:29:14//0001773863//Telephone//ASC*
DEVICE ROOTED
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: Accessory: BATTERY,CHARGER

I looked up what BER stands for, and apparently it means "Beyond Economial Repair". I'm worried since I don't know if it has been fixed or not. Can anyone help me figure out if Samsung has fixed my phone or if they are just sending it back since it was rooted...Any help/advice would be amazing

Don't worry.
Samsung will repair your phone.

Sent using Tapatalk
22nd May 2014, 06:04 AM   |  #3  
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I cannot say whether it will be done under warranty or not but in my interpretation Beyond Economical Repair is the equivalent to a car being an economical write-off meaning the cost to fix it exceeds the value of the phone and as such is not worth it which usually results in a replacement (I doubt a mobile provider would do payouts) in the end you will just have to wait and see if it is warranty covered or not but based on the BER comment I would say it has not been repaired.

Sent from my GT-I9505 using Tapatalk
22nd May 2014, 02:24 PM   |  #4  
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I would say BER means that it doesn't make sense to repair (probably because devive rooted). I guess it is not repaired. Sorry!
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