I totally formatted my LG G Flex yesturday after my phone completely stopped holding charge (It held at about 14% while on charge from the mains over about a 2 hour period). To my suprise, my phone began charging almost the same speed as it did when I first purchased it. I eventually got round to putting a new password on my phone. I forgot this password and my g-mail account is not working to recover my phone. I have tried multiple times to 'Hard Reset' my phone but the process doesn't seem to work (After holding the power and the volume down button, releasing after the LG icon appears then holding the said buttons down again the LG icon just seems too keep re-appearing).
What else can I do, or can someone tell me a different menthod of resetting my phone or unlocking it.
(Added detail: Almost all of the settings are default).