Originally Posted by pbman1953
Coming back from a Vendor, I'd expect that. I'd bet that Verizon has stock plies of phones on shelves ready to go. I don't think they'd open each on to update.
Agreed, I got my same phone back from Samsung though, they replaced the screen, speaker and mic. I didn't get my phone from Verizon (got it from BestBuy) so I had to go through MNFR for the warranty.