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Dead Spot in Camera Sensor

OP RCDheliracer

28th May 2014, 04:10 PM   |  #1  
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Ok, question for you guys. I noticed this weekend that my camera sensor has a dead spot in it. If I purchased the phone through AT&T, do you think they would take care of it at the store or would I have to send it to HTC? I'll attach some pics of the spot.

Thanks for your help
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28th May 2014, 04:20 PM   |  #2  
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Last edited by RCDheliracer; 28th May 2014 at 05:02 PM.
28th May 2014, 05:23 PM   |  #3  
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Quote:
Originally Posted by RCDheliracer

Ok, question for you guys. I noticed this weekend that my camera sensor has a dead spot in it. If I purchased the phone through AT&T, do you think they would take care of it at the store or would I have to send it to HTC? I'll attach some pics of the spot.

Thanks for your help

I think the camera is fine. You just have a law enforcement drone surveilling you.

You made sure they are not dead LCD pixels? Take it to AT&T first, but if it is after 30 days, they will likely make you deal with HTC.
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28th May 2014, 05:39 PM   |  #4  
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Quote:
Originally Posted by GSLEON3

I think the camera is fine. You just have a law enforcement drone surveilling you.

You made sure they are not dead LCD pixels? Take it to AT&T first, but if it is after 30 days, they will likely make you deal with HTC.

Lol, The UFO/Drone thought did cross my mind.

It's definitely sensor as these pics are, pretty much, directly form the camera.
28th May 2014, 06:40 PM   |  #5  
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Quote:
Originally Posted by GSLEON3


Take it to AT&T first, but if it is after 30 days, they will likely make you deal with HTC.

They changed the in-store return policy some time ago. You only have 14 days to swap in-store for a new device. After that, you go through AT&T warranty department and will probably get a refurbished M8.

But you don't ever have to deal directly with HTC, if you purchased from AT&T.

I assume OP has checked the glass on both cameras to make sure its not just some dirt or dust on the surface of the glass? I've also noticed a spec of dust under the glass ("inside" the phone) but in front of the actual camera module (top camera), on my M8. It seems to be out of the way, and can't be seen in photos. Although its possible it will move in the future, and be seen in pics. Can you see anything like that inside? Not something you can fix easily. But at least might give you an idea what is going on.

Otherwise, maybe it is a defect of the camera sensor itself, as the OP mentioned.
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28th May 2014, 08:34 PM   |  #6  
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Quote:
Originally Posted by redpoint73

They changed the in-store return policy some time ago. You only have 14 days to swap in-store for a new device. After that, you go through AT&T warranty department and will probably get a refurbished M8.

But you don't ever have to deal directly with HTC, if you purchased from AT&T.

I assume OP has checked the glass on both cameras to make sure its not just some dirt or dust on the surface of the glass? I've also noticed a spec of dust under the glass ("inside" the phone) but in front of the actual camera module (top camera), on my M8. It seems to be out of the way, and can't be seen in photos. Although its possible it will move in the future, and be seen in pics. Can you see anything like that inside? Not something you can fix easily. But at least might give you an idea what is going on.

Otherwise, maybe it is a defect of the camera sensor itself, as the OP mentioned.

Yes, I have checked the glass on the camera to make sure it's not that. Unfortunately I'm pretty sure it's a dead spot or debris on my sensor. I'm leaning towards dead spot though as I've tapped the phone on a hard surface and the spot doesn't move. Guess I'll bring it into AT&T and see what they say.

Thank you
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