Originally Posted by quailallstar
@ 11am EST I will be escalating my complaint to PayPal into a claim. Let's see how long it takes for PayPal being involved to recover the money.
On a lighter note - the mint white Z1 I got off Swappa will be here today =) Paid more than the buy.com "scam" price but a lot less than the bull**** price now on buy.com
Well, I can tell you exactly what you're in for since I'm one day ahead of you in the process. I just got off the phone with PayPal and there is no way we're going to get our money quickly. We have to wait the 10 days for Rakuten to not respond, then it will be decided in our favor automatically. So in 11 days, you'll have your money because Rakuten is too stupid to figure out how to press the "Refund" button in PayPal. I've been harassing them daily and now they don't even respond. So when all is said and done, they will have stolen my money for about three weeks with no repercussion. PayPal assured me they put a $316 hold on the seller's account - gee, I'm sure a multi-national retailer is really going to feel that hit. Not!
Overall, it's really just an inconvenience, but extremely angering. Good luck to you my friend. Maybe a miracle will happen and Rakuten pulls their head out of their a$$ with simply refunding us.