The phone is not rooted (I used root checker).
Its running 4.2.2
Everything I've looked for points to the phone has to be rooted with custom rom to be able to hide the soft keys. Some people suggest there might be a fault, but I don't see how this could be a hardware fault. If it is a software fault, then a factory reset should fix it.
I tried to see if there are any OTA updates and it keep saying that it is being downloaded. I'll try to run the LG PC Suite software at home... my work machine is behind a firewall so the installer does not work.
Has any one come across anything like this?