I have been reading for one day through all the threads looking to get one that suits my issue but I cannot find one that describes my issue exactly. Please I am "Technologically disabled" and do not understand all the terminology. My Note 2 started freezing and shutting down by itself after I have been using it for nearly 1 year with no issues. So I have done all the stuff like factory reset nearly 15 times but with no success. About two weeks ago I saw I am still running on Android 4.1.2. I have tried to update it through Kies but I got the message:" GT-N7100 does not support initializing".
I then followed the advise on this website to disconnect the device and download the update. Then I re connect my device in downloading mode and connect it to Kies and go through all prompts but then I get this message when it is suppose to download:" Cannot access model information server.
Can someone please help me to get this note 2 updated, it will be much appreciated.