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Screen issues: brief sensitivity, then nothing

OP DWilso3

18th May 2014, 08:57 AM   |  #1  
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When I click the power button to turn on the screen, only in the immediate moment following does the screen recognize my touch. Sometimes, this means I can unlock the device, pull open settings, or open an app (that has a lock-screen widget). Once there, I can do nothing, until the screen turns off (if plugged in, nothing). If I hold the first click (like going in circles on the lock-screen without letting go or unlocking), I can prolong the sensitivity for the duration of contact. All physical buttons are confirmed working. AT&T Torch working. Software is up-to-date and restored via ODIN to 4.3, then OTA to 4.4.2, so practically stock. It's the AT&T model.

Thoughts or comments?

(note, I plan to go to at&t or best buy (Samsung Rep) asap, but am not sure when I will be able to. I tried searching for something both in this forum and google for similar issues, so I apologize if this is a repeat thread- I really tried to avoid it, if so).
Last edited by DWilso3; 18th May 2014 at 09:09 AM. Reason: more detail
18th May 2014, 01:36 PM   |  #2  
captaincado's Avatar
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http://forum.xda-developers.com/show....php?t=2653149

Lots of people had screen issues, after the OTA 4.4 update, myself included.

Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app
18th May 2014, 04:17 PM   |  #3  
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Thanks for the link, After having a live chat where the at&t support agent was unable to fix the problem, she informed me I was still under warranty and sent out for a replacement device.
31st May 2014, 05:04 PM   |  #4  
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help me
Quote:
Originally Posted by captaincado

http://forum.xda-developers.com/show....php?t=2653149

Lots of people had screen issues, after the OTA 4.4 update, myself included.

Sent from my SAMSUNG-SGH-I537 using XDA Premium 4 mobile app

im in 4.3 but i think with bootloader cn9 if i upgrade to 4.4.2 touch wont work, in 4.3 no sound no mic. help
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