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My Truesmart get moisture

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lanzas
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(Last edited by lanzas; 29th May 2014 at 11:49 PM.)
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Default My Truesmart get moisture

Hello,

Something happened to my watch. I opened it to install an SD card. I did as the instructions says, carefully. The rubber gasket was well placed and I tightened the screws the maximum I could, with the provided screwdriver. I guess it would not be tight at all, because, although it has been wet three times and anything happened, Yesterday it was exposed to sweat for a while, and then washed the same way like previous times. Today it worked well all the morning, but around noon, I saw it appeared many stripes on the screen and checking the clock externally I've finally seen condensation into the lens, so I guess, obviously, that moisture has entered inside the watch. I've opened the watch, remove battery and SD card, and then introduced it into rice, using an airtight container to try drying it.

Lens condensation has disappeared, but in the display is still appearing lines.

I wonder what can I do, who should I contact for assistance to repair, where should I send it for repair in case I can't revive the screen, because as I think, this type of damage is not covered by warranty.

I am disappointed with this device because of this. It should not be so complicated to close it and to keep it well sealed. Its design in this particular point is disastrous. I can ensure that the rubber seal was installed properly, and the only thing I can imagine is that the screws do not stay tight properly, but I repeat that I tightened it all the way I could, strongly, until the limit of not to damage the screw heads, and checking for the joints are well sealed. If I finally can fix the watch, the next time I need to open the back cover, I'll pre-tighten it with a sergeant tool before tightening the screws... it seems to be necessary...

Thank you for your help.
 
trent999
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It is ruined. Sell it for parts maybe. A shame.

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tshoulihane
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Quote:
Originally Posted by lanzas View Post
If I finally can fix the watch, the next time I need to open the back cover, I'll pre-tighten it with a sergeant tool before tightening the screws... it seems to be necessary...
This is a waste of time. There is no way to make the existing case waterproof - not just the two screw openings but also the antenna, speaker, microphone and buttons are all possible routes for moisture ingress.

One look at the SIM cover and its pretend gasket convinced me of this. There is not enough structural integrity to ensure a good seal. The gasket will not be compressed in a way that makes a watertight seal - over tightening might even make things worse by deforming the plastic.

If you ever get it to work again, keep it dry.
HTC M8, SGS3 (nearly dead eMMC), TF201, Nook touch
 
stingray454
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Quote:
Originally Posted by lanzas View Post
Yesterday it was exposed to sweat for a while, and then washed the same way like previous times.
It's not a very good idea to wash an electronic device that has no water / moisture protection what so ever (the seals don't do much good, and there are lots of other gaps in the watch where water can get in). Sometimes devices can recover when dried completely. Maybe put it in a bag of rice, that's great for absorbing moisture... But most likely, it's dead.
 
lanzas
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It is supposed to be a waterproof watch...

Definitely the screen is broken. The watch works fine, but the screen shows a lot of lines that don't allow clear visualization. No one from Omate answered my email...

I feel cheated... and silly...
 
trent999
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You WERE cheated, we all were. Don't feel silly though, you were misled by a pro.

You might possibly be able to replace the display with an iPod Nano display, but I don't know anyone who has and an iPod Nano display might be worth more than your TrueSmart.

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