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Moto G won't Boot after factory reset

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JB|Fabo
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Default Moto G won't Boot after factory reset

I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?

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Device: Google Nexus 4
Kernel: Stock
ROM: Stock
 
mokkami
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(Last edited by mokkami; 12th February 2014 at 12:38 PM.)
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If you have only done this what you have described then i would say, yes, send it back.
Because only a factory reset should not bring your phone in this state.

but

Have you tried to press and hold the power button for 20 seconds?
Then it should be forced to switch off.

Sure......you have the option to fiddle around yourself.
In that case see the thread Restore Stock Firmware if above mentioned does not resolve your stuck system
 
JB|Fabo
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I tried but the phone restarts. I sent a ticket to the Motorola support. Probably they'll tell me that I should sent it back.

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mokkami
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Then lets see what Motorola says.
 
steveblmk
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Quote:
Originally Posted by JB|Fabo View Post
I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?

Gesendet von meinem Nexus 4 mit Tapatalk
Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you
 
Jordan.green
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Originally Posted by steveblmk View Post
Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you
I have the same problem but it doesn't even let me turn the phone off
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