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HTC Letter fell out

3rd June 2014, 05:55 AM |#1  
NoFanboy's Avatar
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Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?
 
 
3rd June 2014, 07:00 AM |#2  
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Quote:
Originally Posted by NoFanboy

Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?

Someone else mentioned this happening. HTC offered to fix the phone which meant the owner would be without the device for ~10 days. You may look into seeing if VZW will swap it out.
3rd June 2014, 09:01 AM |#3  
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Quote:
Originally Posted by NoFanboy

Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?

Yes the post title was "HTC is a joke" I believe. discussion surrounded the rma process.
4th June 2014, 04:34 AM |#4  
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4th June 2014, 08:04 AM |#5  
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Quote:
Originally Posted by NoFanboy

Today the glue filled into the C that is engraved in the back of the phone came out. I'm kinda an HTC fanboy so this left me pretty upset.... My camera lens is also really scratched up. Has anyone dealt with this issue and how was it handled?

Slickwraps sells lens protectors, but that's probably a moot point since it's already scratched. However, buying some protection might help prevent further damage.
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