Hope it works out for you, but I doubt they'll help you out. I switched from sprint a while back because I had a lot of bad experienced with their customer support. So I switched to Verizon, which is more $ but they have been great at remeding any issue I have.
For instance when buying the m8 I wanted to do the buy one get one free but didn't realize I had to buy them both in one transaction. But luckily even though I purchased the m8's a week apart Verizon still credited back the $199.99 to me
Hope Sprint helps you out. I haven't used the otterbox back shields, do they work well?
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