Default need help with timing MobileGo

hello,

I can not manage to synchronize my phone HTC DHD in CM11BR3-ace 4.4.2, Mode S-OFF with my PC using The MobileGo wondershare software.

I always get the error message on my phone application is sleep ... even if the screen is on.

I verified on devloppement option and I found the stay awake is disabled and impossible to reactivate the option.

please, help me make the phone sync - PC.

thank you
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