My wife's brand new S5 just stopped connecting to the internet. Mobile data and wifi are on and were working with no problem the day before yesterday. But now they have seemed to stop working. She has done a soft reset and forgotten our home network. She tells me that she cannot download anything from txt messages, surf the internet or even play her game that requires access to the internet. She is already frustrated after having to change from a Iphone 4s, so this is not helping any. Any help would be greatly appreciated.