FORUMS

XDA Picks: Best Apps of the Week (Apr 17 – 24)

Apps are at the front and center of any smartphone experience, and with over a … more

Glimpse Notifications: Easier Lockscreen Notifications

Lollipop brought a revamp to the lockscreen, taking away custom widgets but … more

What Are the Best Looking Apps on Android?

As more developers are updating their apps with Material Design elements, we’re … more

Cyngn Explained: Who’s Cyanogen, What’s Cyanogen OS?

While Cyanogen, Inc has been the source of many headlines lately, there … more
Thread Closed Subscribe to Thread Email Thread

Phone can't make or receive calls

7th June 2014, 10:19 PM |#1  
OP Junior Member
Thanks Meter: 0
 
More
Hi, recently I've been having a problem with my phone (Newman K18), it can't make or receive calls. (When I fist got the phone and SIM they worked fine together, it worked for about a month I think.)
When I try to ring someone it will hang up straight away.
When someone calls me they will just hear a beeping sound.
Texts and mobile data still work fine.

Things I've tried:
- Restarting my phone many times
- Re-inserting the SIM
- Looking through all available settings.
- Factory resetting the phone
- Swapping from SIM slot 2 to SIM slot 1 (dual sim phone)
- Ringing customer support - I called my carrier (Three UK) and they weren't any help
- Asking in a Three store - I learned here that a different Three SIM I tried didn't work either - same problem.

In order to diagnose whether my phone was faulty or the SIM, me and my friend swapped SIM cards.
- With his SIM card in my phone everything worked fine (So my phone is not faulty)
- With my SIM in his phone everything worked fine too (So the SIM is fine)

So I am absolutely lost as for what to do, tried a lot of googling and not found any way to fix it.

Any help would be appreciated; Thanks.

Darwin.
 
 
7th June 2014, 10:42 PM |#2  
Bruce Lee's Avatar
Recognized Contributor
Flag Ohio
Thanks Meter: 380
 
More
I had just about the exact problem on my Nexus 5. Have you tried calling customer care for your network? My phone profile was deleted by ATT by accident during a plan upgrade. I had to call from a friends phone to figure this out and fix it. Good luck

Sent from my Nexus 5 using Tapatalk
7th June 2014, 11:41 PM |#3  
OP Junior Member
Thanks Meter: 0
 
More
Smile
Hi, thanks for the reply. I did ring them previously and they didn't seem to have ever heard of the problem. What would you suggest I say to them? What exactly is a phone profile?

Thanks.
7th June 2014, 11:57 PM |#4  
Bruce Lee's Avatar
Recognized Contributor
Flag Ohio
Thanks Meter: 380
 
More
Have them look into the account and look at your line only. That is your phone profile. Have them trouble shoot your line and check voicemail.

Sent from my Nexus 5 using Tapatalk
8th June 2014, 12:58 AM |#5  
OP Junior Member
Thanks Meter: 0
 
More
Ok, that wouldn't explain a different three SIM having the same problem though would it? or would it?

Thanks
8th June 2014, 01:45 AM |#6  
Bruce Lee's Avatar
Recognized Contributor
Flag Ohio
Thanks Meter: 380
 
More
I am clueless now. You should now probably contact the phone maker itself to see what they say. Sorry man I could help you.

Sent from my Nexus 5 using Tapatalk
Thread Closed Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes