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Phone can't make or receive calls

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DarwinW
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Unhappy Phone can't make or receive calls

Hi, recently I've been having a problem with my phone (Newman K18), it can't make or receive calls. (When I fist got the phone and SIM they worked fine together, it worked for about a month I think.)
When I try to ring someone it will hang up straight away.
When someone calls me they will just hear a beeping sound.
Texts and mobile data still work fine.

Things I've tried:
- Restarting my phone many times
- Re-inserting the SIM
- Looking through all available settings.
- Factory resetting the phone
- Swapping from SIM slot 2 to SIM slot 1 (dual sim phone)
- Ringing customer support - I called my carrier (Three UK) and they weren't any help
- Asking in a Three store - I learned here that a different Three SIM I tried didn't work either - same problem.

In order to diagnose whether my phone was faulty or the SIM, me and my friend swapped SIM cards.
- With his SIM card in my phone everything worked fine (So my phone is not faulty)
- With my SIM in his phone everything worked fine too (So the SIM is fine)

So I am absolutely lost as for what to do, tried a lot of googling and not found any way to fix it.

Any help would be appreciated; Thanks.

Darwin.
 
Bruce Lee
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I had just about the exact problem on my Nexus 5. Have you tried calling customer care for your network? My phone profile was deleted by ATT by accident during a plan upgrade. I had to call from a friends phone to figure this out and fix it. Good luck

Sent from my Nexus 5 using Tapatalk
Phone:
16GB Black Nexus 5 running Stock 4.4.4 with CharizardX Kernel

Past Devices:
ATT Samsung Galaxy SIII
ATT Motorola Dual Core Atrix 4G
ATT Sony Ericsson Xperia X10
Unlocked HTC G1
32GB Nexus 7
Blackberry Playbook


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DarwinW
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Hi, thanks for the reply. I did ring them previously and they didn't seem to have ever heard of the problem. What would you suggest I say to them? What exactly is a phone profile?

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Bruce Lee
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Have them look into the account and look at your line only. That is your phone profile. Have them trouble shoot your line and check voicemail.

Sent from my Nexus 5 using Tapatalk
Phone:
16GB Black Nexus 5 running Stock 4.4.4 with CharizardX Kernel

Past Devices:
ATT Samsung Galaxy SIII
ATT Motorola Dual Core Atrix 4G
ATT Sony Ericsson Xperia X10
Unlocked HTC G1
32GB Nexus 7
Blackberry Playbook


Google+ page for chatty XDA members!
https://plus.google.com/u/0/b/102405...48467738/posts
 
DarwinW
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Ok, that wouldn't explain a different three SIM having the same problem though would it? or would it?

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Bruce Lee
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I am clueless now. You should now probably contact the phone maker itself to see what they say. Sorry man I could help you.

Sent from my Nexus 5 using Tapatalk
Phone:
16GB Black Nexus 5 running Stock 4.4.4 with CharizardX Kernel

Past Devices:
ATT Samsung Galaxy SIII
ATT Motorola Dual Core Atrix 4G
ATT Sony Ericsson Xperia X10
Unlocked HTC G1
32GB Nexus 7
Blackberry Playbook


Google+ page for chatty XDA members!
https://plus.google.com/u/0/b/102405...48467738/posts
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