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Phone can't make or receive calls

7th June 2014, 10:19 PM |#1  
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Hi, recently I've been having a problem with my phone (Newman K18), it can't make or receive calls. (When I fist got the phone and SIM they worked fine together, it worked for about a month I think.)
When I try to ring someone it will hang up straight away.
When someone calls me they will just hear a beeping sound.
Texts and mobile data still work fine.

Things I've tried:
- Restarting my phone many times
- Re-inserting the SIM
- Looking through all available settings.
- Factory resetting the phone
- Swapping from SIM slot 2 to SIM slot 1 (dual sim phone)
- Ringing customer support - I called my carrier (Three UK) and they weren't any help
- Asking in a Three store - I learned here that a different Three SIM I tried didn't work either - same problem.

In order to diagnose whether my phone was faulty or the SIM, me and my friend swapped SIM cards.
- With his SIM card in my phone everything worked fine (So my phone is not faulty)
- With my SIM in his phone everything worked fine too (So the SIM is fine)

So I am absolutely lost as for what to do, tried a lot of googling and not found any way to fix it.

Any help would be appreciated; Thanks.

Darwin.
 
 
7th June 2014, 10:42 PM |#2  
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I had just about the exact problem on my Nexus 5. Have you tried calling customer care for your network? My phone profile was deleted by ATT by accident during a plan upgrade. I had to call from a friends phone to figure this out and fix it. Good luck

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7th June 2014, 11:41 PM |#3  
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Smile
Hi, thanks for the reply. I did ring them previously and they didn't seem to have ever heard of the problem. What would you suggest I say to them? What exactly is a phone profile?

Thanks.
7th June 2014, 11:57 PM |#4  
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Have them look into the account and look at your line only. That is your phone profile. Have them trouble shoot your line and check voicemail.

Sent from my Nexus 5 using Tapatalk
8th June 2014, 12:58 AM |#5  
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Ok, that wouldn't explain a different three SIM having the same problem though would it? or would it?

Thanks
8th June 2014, 01:45 AM |#6  
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I am clueless now. You should now probably contact the phone maker itself to see what they say. Sorry man I could help you.

Sent from my Nexus 5 using Tapatalk
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