[Q] Help!! Customer's Phone stuck on Secure Fail: Kernal
A customer of mine came in and her Galaxy Note 3 with Verizon is stuck on a weird boot screen with Secure Fail: Kernel
in the upper left hand corner, then across the entire center in much larger print is " System Software Not Authorized By Verizon..."
then it tells her to return it to a Verizon store, or something to that affect. She told me she didnt try to flash or root at all; this just happened. VZW is going to swap her out, but she has all of her baby pics on her phone from Pregnancy through 2 years old(No she didnt use a micro card
). I dont want to do a factory restore for obvious reasons. Is there a way to get her phone out of this boot lock without losing her data? I'm more of a hardware guy than a software guy, but I have done some flashing in the past. Please get back back to me ASAP, this woman was almost in tears in my store. THANX!!!
Oh, I also forgot to mention, my pc wont even pick up anything is connected when trying to connect via USB, so I'm guessing it would have to be a key combination that wont wipe the data.