[Q] Help!! Customer's Phone stuck on Secure Fail: Kernal

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By peakcelln, Junior Member on 9th June 2014, 06:59 PM
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A customer of mine came in and her Galaxy Note 3 with Verizon is stuck on a weird boot screen with Secure Fail: Kernel in the upper left hand corner, then across the entire center in much larger print is " System Software Not Authorized By Verizon..." then it tells her to return it to a Verizon store, or something to that affect. She told me she didnt try to flash or root at all; this just happened. VZW is going to swap her out, but she has all of her baby pics on her phone from Pregnancy through 2 years old(No she didnt use a micro card). I dont want to do a factory restore for obvious reasons. Is there a way to get her phone out of this boot lock without losing her data? I'm more of a hardware guy than a software guy, but I have done some flashing in the past. Please get back back to me ASAP, this woman was almost in tears in my store. THANX!!!

Oh, I also forgot to mention, my pc wont even pick up anything is connected when trying to connect via USB, so I'm guessing it would have to be a key combination that wont wipe the data.
Last edited by peakcelln; 9th June 2014 at 07:13 PM. Reason: added info.
9th June 2014, 08:34 PM |#2  
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She ore someone else tried to flash an custom Kernel or Rom on the Device. Verizon locked the Bootloader, so it failed and now it can't Boot.
Use Odin to reflash the OG Factory Rom.

Turn the Device off and start it by pressing & holding Power + Home + Vol.down.
You should boot into Download Mode > confirm it with Vol.up

DON'T tick Factory reset. Just put the FW and tick Auto-Reboot. There's an specific Verizon Note 3 Forum on XdA. Head over there and ask for help. Verizon Devices maybe different than the international onces, so to be 100% sure please look for the right Samsung Firmware and tutorials there.

Gesendet von meinem SM-N9005
Last edited by HSD-Pilot; 9th June 2014 at 08:39 PM.
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9th June 2014, 08:43 PM |#3  
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...from pregnancy through 2 years. LOL
But the phone is 8 months old.

Sent from my N9005
Last edited by Dejan Sathanas; 9th June 2014 at 08:56 PM.
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9th June 2014, 10:06 PM |#4  
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I didnt even think of that, the phone isnt even two years old. Maybe she had VZW use a Cellbrite to move data over from whatever device she used to have.
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