T mobile USA - Connecting Problem

Search This thread
By:
Advanced…
shahabk818

shahabk818

Senior Member
Dec 17, 2011
473
84
Los Angeles, CA
I have tmobile when inserted the simcard in my z2 I've noticed that I'm not getting any internet connection so i went to Setting/wireless and networks/internet setting and downloaded all the files then I went to mobile netword and changed it to 4G Tmobile, starting that day I keep losing connection every time I have to go to mobile network and change it manually although it's set on automatic, most of teh times 4g doesn't work and I have to set it to 3g... it's really annoying:(
 

Attachments

  • Screenshot_2014-06-05-01-09-45.jpg
    Screenshot_2014-06-05-01-09-45.jpg
    100.7 KB · Views: 294
Envious_Data

Envious_Data

Senior Member
Oct 12, 2012
4,866
2,279
Imagination
enviousmedia.design
In your dial pad type in *#*#info#*#* (numbers for info)

Go to phone info
Scroll down
Select prefered network mode
Select LTE or an option for local with

Go back to your network settings and see if 4G shows up

If not change your mode back to what it was before and call tmobile because they may have to sort some issues out for you

Sent from my D6503 using XDA Premium 4 mobile app
 
  • Like
Reactions: shahabk818
Envious_Data

Envious_Data

Senior Member
Oct 12, 2012
4,866
2,279
Imagination
enviousmedia.design
shahabk818 said:
now whatever I'm doing I can't get data connection
Click to expand...
Click to collapse

go to your network settings, when tmobile USA shows up with 4G click it to register, once thats done, go back a menu and click on network mode and change it to LTE/HSPDA/GSM (or what ever bands are used in USA)

you should have data connection but 4G depends on how good Tmobile USA Coverage is
 
Q.Entity

Q.Entity

Senior Member
Nov 17, 2010
614
71
Dallas
You may need to call TMo and ask them to do whatever they do in the backend to reset the phone to network connection. Another thing is to look at TMo support site for the correct APN settings. In my case, data was perfect but MMS would not work because the phone settings were incorrect. Basically, call TMo. They will even email you the settings.

One last thing. Try airplane mode off then on and see it that helps.

Sendt fra Q XPERIA Z2 D6503
 
  • Like
Reactions: shahabk818
S

Sango2

Senior Member
Jun 13, 2012
406
77
Vancouver, BC / Seattle, WA
shahabk818 said:
I have tmobile when inserted the simcard in my z2 I've noticed that I'm not getting any internet connection so i went to Setting/wireless and networks/internet setting and downloaded all the files then I went to mobile netword and changed it to 4G Tmobile, starting that day I keep losing connection every time I have to go to mobile network and change it manually although it's set on automatic, most of teh times 4g doesn't work and I have to set it to 3g... it's really annoying:(
Click to expand...
Click to collapse

One thing I would do, is to call T-Mobile and register the IMEI so they can provision the unit. The settings on their end may have something which is preventing it to connect to it based on a previous phone's capabilities.
-----------------

I had something similar similar but it was with AT&T. In my case, it would not connect to LTE at all as it would stick on HPSA. This was because I had a S3 (UK version), which was only capable of HSPA+, and I had registered the IMEI with them prior.
 
Last edited:
  • Like
Reactions: shahabk818
S

SwarlosEstavez

Member
May 30, 2014
14
2
I had a lot of problems getting my Z2 to work on T-Mobile as well. I finally used the following settings to get everything to work.

Create 2 APNs, the first should have the Following Settings:
Name: T-Mobile
APN: fast.t-mobile.com
Proxy: 216.155.165.050
Port: 8080
MMSC: http://mms.msg.eng.t-mobile.com/mms/
MMS proxy: 216.155.165.50
MMS port: 8080
MCC: 310
MNC: 260
APN Type: defaul,supl,admin,dun,mms
APN Protocol: IPv4
APN Roaming Protocol: IPv4

Now create a second APN with the following settings:
Name: T-Mobile GPRS
APN: epc.tmobile.com
MCC: 310
MNC: 260
APN Protocol: IPv4
APN Roaming Protocol: IPv4

With both of those created, go to your list of APNs and make sure your first one (T-Mobile) is selected.

These settings fixed my problems, hope you get it worked out.
 
Last edited:
A

Alant514

New member
Jun 9, 2014
3
0
Sango2 said:
One thing I would do, is to call T-Mobile and register the IMEI so they can provision the unit. The settings on their end may have something which is preventing it to connect to it based on a previous phone's capabilities.
-----------------

I had something similar similar but it was with AT&T. In my case, it would not connect to LTE at all as it would stick on HPSA. This was because I had a S3 (UK version), which was only capable of HSPA+, and I had registered the IMEI with them prior.
Click to expand...
Click to collapse

I had a similar issue, is that why my phone doesn't have signal with tmobile cause I have to register the IMEI?
 
S

Sango2

Senior Member
Jun 13, 2012
406
77
Vancouver, BC / Seattle, WA
Alant514 said:
I had a similar issue, is that why my phone doesn't have signal with tmobile cause I have to register the IMEI?
Click to expand...
Click to collapse

It is likely, make sure the internet/mms settings are downloaded too.

Once the IMEI is registered, they will able to see what phone it is and enable the proper features which the phone is capable of.

I heard it's best to let them know as the IMEI as well because they could flag the unauthorized phones and reject it from being connected the carrier.
 
You must log in or register to reply here.

Similar threads

D
can't boot into recovery mode
Replies
34
Views
108K
A
atul1312
A
Z2 bluetooth problem pairing with headset
Replies
9
Views
17K
R
robst
Y
[Q] A Problem when root using Easy Root Tool
Replies
3
Views
13K
Y
yanjingtao
B
[Q] SD card/micro usb Flap keeps coming loose
Replies
16
Views
25K
RuffBuster
RuffBuster
M
I have a problem i Forgot the PIN CODE in Z2
Replies
6
Views
11K
M
Midoawesome

Top Liked Posts

24 Hours All time
  • There are no posts matching your filters.
  • 1
    Envious_Data
    Envious_Data
    In your dial pad type in *#*#info#*#* (numbers for info)

    Go to phone info
    Scroll down
    Select prefered network mode
    Select LTE or an option for local with

    Go back to your network settings and see if 4G shows up

    If not change your mode back to what it was before and call tmobile because they may have to sort some issues out for you

    Sent from my D6503 using XDA Premium 4 mobile app
    View
    1
    Q.Entity
    Q.Entity
    You may need to call TMo and ask them to do whatever they do in the backend to reset the phone to network connection. Another thing is to look at TMo support site for the correct APN settings. In my case, data was perfect but MMS would not work because the phone settings were incorrect. Basically, call TMo. They will even email you the settings.

    One last thing. Try airplane mode off then on and see it that helps.

    Sendt fra Q XPERIA Z2 D6503
    View
    1
    S
    Sango2
    shahabk818 said:
    I have tmobile when inserted the simcard in my z2 I've noticed that I'm not getting any internet connection so i went to Setting/wireless and networks/internet setting and downloaded all the files then I went to mobile netword and changed it to 4G Tmobile, starting that day I keep losing connection every time I have to go to mobile network and change it manually although it's set on automatic, most of teh times 4g doesn't work and I have to set it to 3g... it's really annoying:(
    Click to expand...
    Click to collapse

    One thing I would do, is to call T-Mobile and register the IMEI so they can provision the unit. The settings on their end may have something which is preventing it to connect to it based on a previous phone's capabilities.
    -----------------

    I had something similar similar but it was with AT&T. In my case, it would not connect to LTE at all as it would stick on HPSA. This was because I had a S3 (UK version), which was only capable of HSPA+, and I had registered the IMEI with them prior.
    View

New posts