moto g xt 1031 update error
i have purchased 2 moto g's from flipkart and other is of reliance communications(r-com e-shop INDIA).
i am facing problem on the update one.
it's the cdma one from r-com e-shop INDIA.
i ordered the phone from r-com e-shop,
when i received the phone i noticed that the phone was from us and it was rooted with boot loader unlocked.
the phone is non sim based.
the phone was from boost mobile.
i went to reliance showroom for activation,
and there they created a mess from which i am irritated till now.
they took 2 days to activate my phone, which could be done in couple of minutes.
they gave me a reason saying they are not getting some 4 digit pin to activate.
the second day after receiving it i again went and sat there for 2 to 3 hrs doing nothing just seeing their st***d faces.
i was again irritated. then finally they activated and gave me.
that was the story of my moto g cdma one.
now the problem i am facing is to update that one.
the phone pops up a message it has got an update,
when i try to download it it downloads but it won't install.
it shows an error saying that the update could not be validated please try again.
could someone help me out in fixing the issue please.
thanks and regards