Originally Posted by Pure+
Maybe they are just playing nice because my family has been with them since the old Cingular Wireless days. Family has probably been with them almost 20 years now, maybe more.
I kinda have a feeling that being a longtime customer, and/or multiple lines is indeed a factor (as these things seem to have some sway with AT&T when it comes to customer service).
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Phone: AT&T HTC One (M8)
Tablet: Samsung Galaxy Tab Pro 8.4 (WiFi only)