[Q] Need help with updating samsung galaxy s4 i9500
I have a Samsung Galaxy S4 i9500. I would like to update it from jellybeans to kitkat.
OTA says it couldn't update so i should use kies.
I downloaded kies, but it doesn't work. It kept saying connecting.
Thats when i got kies 3. I attached images of the problem i'm getting.
After this image, i reconnect the phone, and it keeps going through the process from the first picture.
So I uninstalled kies 3, and uninstalled the device under device manager.
Re-installed kies 3, and went through the process in the images above.
I still haven't found a solution.
I hope someone can help me out.
Thanks in advance.
I installed kies 3 on a windows 7 emulator. I was previously using Windows 8.1.
The update started, it downloaded 100%, then it said: could not access the model information server. Try later.