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[Q] Need help with updating samsung galaxy s4 i9500

OP solafidei

12th June 2014, 09:01 AM   |  #1  
OP Junior Member
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1 posts
Join Date:Joined: Jun 2014
I have a Samsung Galaxy S4 i9500. I would like to update it from jellybeans to kitkat.
OTA says it couldn't update so i should use kies.
I downloaded kies, but it doesn't work. It kept saying connecting.
Thats when i got kies 3. I attached images of the problem i'm getting.

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After this image, i reconnect the phone, and it keeps going through the process from the first picture.

So I uninstalled kies 3, and uninstalled the device under device manager.
Re-installed kies 3, and went through the process in the images above.
I still haven't found a solution.

I hope someone can help me out.
Thanks in advance.

EDIT:
I installed kies 3 on a windows 7 emulator. I was previously using Windows 8.1.
The update started, it downloaded 100%, then it said: could not access the model information server. Try later.
Last edited by solafidei; 12th June 2014 at 01:20 PM. Reason: more info
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