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Heavy Metal
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Default Warranty

What is the warranty on the S5 after 14 days if it is getting hot and shutting off from time to time and speaker is raspy/crackling? And am it gets hot 105.

Is their a restocking fee on it?

What should I do?

Sent from my SAMSUNG-SM-G900A
 
raynan
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LuckyColdJohnson
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Quote:
Originally Posted by Heavy Metal View Post
What is the warranty on the S5 after 14 days if it is getting hot and shutting off from time to time and speaker is raspy/crackling? And am it gets hot 105.

Is their a restocking fee on it?

What should I do?

Sent from my SAMSUNG-SM-G900A
I had the same thing happen to me. I called on day 12 and I wanted to replace it with the Active. They didn't have it in stock at the store so At&t noted the account that I was having issues with my s5. On day 17 (Past 14 days) I called one night to customer service. I told them about my issue and said the account should be notated. He had to ask his manager for a approval of "Buyer remorse swap" I said whatever it takes, I have a defective device. Long story short I was on the phone for over an hour but 2 days later I got a brand new Camo Active by Fed-Ex at my door. It was worth it. The Active is 10 x better all around.

Call customer service and see what you can get done.

---------- Post added at 12:06 PM ---------- Previous post was at 11:54 AM ----------

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Originally Posted by raynan View Post
Thats not real helpful. Everybody experiences different calls with At&t. I have been with them 19 years so they over-rid their policy.
Same could happen for this man.

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raynan
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It wasn't meant as an attack, sorry if I came off that way. I have never had any problems with AT&T customer service. Knowing some of the users here, I just kind of assumed this was his first place to try.
 
Heavy Metal
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I thought it was 14 days to return it no matter what 30 days if defective?


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raynan
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You are correct in return policy through AT&T. After 14 days it should be returned to Samsung. You might be able to take it to AT&T and they might ship it out for you... Big maybe.

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SGS 5--AT&T--STOCK NO MORE! NCE EXTREME DEBLOAT!
NEXUS 5--AT&T--MULTI-ROM MYSTERY MEAT
 
Note II--AT&T--Note III port
SGS 2 Skyrocket--AT&T--Some AOSP project long forgotten
Atrix 4G--AT&T--The original fingerprint scanner
SGS Captivate--AT&T--Just root and heavily modded
iPhone 3G--AT&T--Jailbroken, hoping to be an Android
Nokia E61--AT&T--Burned, battered and bruised...literally
Nokia 6600--AT&T--SNAKE!!1!
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