Originally Posted by carngeX
Had to send my M7 in and did the $19 swap option as well the other day. Still waiting on the device to come back (says it's status is 'Awaiting Inspection' at the moment on their repair tracking site). Do you know if you got an actual new M7, or if you received a refurb? Also, is the replacement you got on a unlockable version, or is it on the latest Sense 6?
My status also got stuck, over a weekend, on "preparing replacement", so the whole process took about 8 days. I definitely got back a brand new unit--case, buttons, screen, battery and, I presume, everything. I'm with Verizon, so it was a Verizon unit, locked and with Sense 5. Two OTA updates came down to my device that brought it right up to 4.4.2 and Sense 6.0.
:: Verizon HTC One--purely stock and lovin' it