Hey, since you phone support android version. So, your phone should able to access recovery mode.
Please Note: The hard reset will erase all of your data, picture, contact, setting, etc... Please remove your sim card and SD card for precaution.
You can access recovery mode by turn off you phone .After that you need to hold 3 button at the same time, just press and hold the 'Home Button' + 'Volume Down' + 'Power Button'. Hold the button until it shown a android logo, then release the button. Use the volume button for selection, home button for select. Select 'Wipe cache partition', then select 'Wipe data/factory reset'. Wait until the process complete. Lastly, select 'Reboot System Now'.
If you can't access recovery mode by pressing the button. Then you need to these method that given below.
For Home Button Device:
1) 'Home Button' + 'Volume Up' + 'Power Button'
2) 'Home Button' + 'Volume Down' + 'Power Button'
For None Home Button Devices:
*Make sure the devices is turn on
1) 'Volume Up' + 'Volume Down' + 'Power Button'
2) 'Volume Down' + 'Power Button'
3) 'Volume Up' + 'Power Button'
Hope these method solve your problem.