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Warranty Replacement?

13th June 2014, 05:44 AM   |  #1  
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Has anyone gotten a warranty replacement from a device support center w/ AT&T or the DSC? I want to replace my Note 3 w/ another one because my GPS fubared again w/ KITKAT.
15th June 2014, 07:11 AM   |  #2  
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I visited them maybe two weeks ago in Oregon because my compass was pointing to weird direction, and also I wanted to try my luck on getting downgraded to MJ5 to get root. They only had NC2, and the one device I tried powering on also had a problem with the compass.

You can try calling them and get a replacement device and test it, then send back whichever one works better but let them know if you are keeping your old one.
15th June 2014, 04:47 PM   |  #3  
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Sent from my SAMSUNG-SM-N900A using XDA Free mobile app

---------- Post added at 10:47 AM ---------- Previous post was at 10:39 AM ----------

I had a great rooted Note 3 then the OTA update went in, even though I had ssuser configured to avoid it. It got to 26mb of the update then stopped, so I had a device with a locked bootloader and 4.3 Android. The update issue is a known problem, so at&t did a warranty replacement. Unfortunately, the replacement was 4.4.2,so I'm stuck unrooted.

I find the chat or phone customer service is often a lot more friendly and flexible than going in person. It worked for me, and I got the replacement the next business day.

Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
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