Post Reply

[Q] Root and Warranty

OP A|ex

21st May 2014, 09:38 AM   |  #1  
A|ex's Avatar
OP Senior Member
Flag Hong Kong
Thanks Meter: 28
 
880 posts
Join Date:Joined: Oct 2008
More
Just a quick question which may have been asked many times before. on a Sony Z2, does rooting the phone void the warranty for certain or is it a 'maybe'?

with samsung and HTC you get a clear warranty void.
21st May 2014, 10:26 AM   |  #2  
Senior Member
Thanks Meter: 21
 
186 posts
Join Date:Joined: Oct 2010
ROOTING VOIDS WARRANTY.... thats it, regardless of manufacturer, country, network, whatever. If you root a phone its warranty becomes void.


However depending on the phone, it may be possible to unroot and remove any indication that it ever was rooted, therefore allowing you to claim on warranty...... Not currently possible on z2 as you need to back up drm keys, which requires root, to aquire root you need to unlock the bootloader first, unlocking the bootloader deletes drm keys..... sorry
21st May 2014, 10:30 AM   |  #3  
Senior Member
Flag Bahrain
Thanks Meter: 28
 
148 posts
Join Date:Joined: Mar 2011
More
It depends on how do you root...

1- Rooting by unlocking the bootloader then root - Warranty void as the DRM destroyed and there's no way to have them back...
2- Rooting without unlocking the bootloader > Warranty still there as you can restore the device to it's exactly original state...

The problem is AFAIK, there's still no way to root without unlocking the bootloader first...
21st May 2014, 10:39 AM   |  #4  
Mr.Rô's Avatar
Senior Member
Thanks Meter: 87
 
474 posts
Join Date:Joined: Aug 2008
More
When you unlock the bootloader it states that if they have to reload the original software to fix they will charge you, sounds to me like an actual hardware fault would be covered, we dont know until someone returns an unlocked device under warranty and reports back tho
21st May 2014, 10:47 AM   |  #5  
A|ex's Avatar
OP Senior Member
Flag Hong Kong
Thanks Meter: 28
 
880 posts
Join Date:Joined: Oct 2008
More
This is what I was assuming also because it did not explicitly say warranty was void. I have had rooted phones repaired under warranty and root does not void warranty. It only does when the bootloader is locked and explicity says warranty void. The Sony I do not see doing this but have added the maybe so unsure to what extent what is covered and what is not.

I understand if the keys are lost certain apps will not work. This is understandable that there is no support.



Sent from my GT-I9505 using XDA Free mobile app
21st May 2014, 06:07 PM   |  #6  
Senior Member
Thanks Meter: 21
 
186 posts
Join Date:Joined: Oct 2010
Quote:
Originally Posted by A|ex

This is what I was assuming also because it did not explicitly say warranty was void. I have had rooted phones repaired under warranty and root does not void warranty. It only does when the bootloader is locked and explicity says warranty void. The Sony I do not see doing this but have added the maybe so unsure to what extent what is covered and what is not.

I understand if the keys are lost certain apps will not work. This is understandable that there is no support.



Sent from my GT-I9505 using XDA Free mobile app

Well i would assume that a water resistant phone, which is resistant enough to be fully submerged, would be covered under warranty for water damage, but nope not with sony.
21st May 2014, 06:28 PM   |  #7  
Member
Flag Turku, Finland
Thanks Meter: 16
 
79 posts
Join Date:Joined: Oct 2012
More
Quote:
Originally Posted by A|ex

This is what I was assuming also because it did not explicitly say warranty was void. I have had rooted phones repaired under warranty and root does not void warranty. It only does when the bootloader is locked and explicity says warranty void. The Sony I do not see doing this but have added the maybe so unsure to what extent what is covered and what is not.

I understand if the keys are lost certain apps will not work. This is understandable that there is no support.



Sent from my GT-I9505 using XDA Free mobile app

Your flair seems pretty relevant to this thread. How is it with Sony? And do you have examples why the directive won't save you with Samsung or HTC?
22nd May 2014, 01:22 AM   |  #8  
A|ex's Avatar
OP Senior Member
Flag Hong Kong
Thanks Meter: 28
 
880 posts
Join Date:Joined: Oct 2008
More
the water proof thing has been covered before and I have no problem about the water damage and no warranty. I do not see why this is a problem for some as its only fair that if the door or seal is broken it will lose that water proof magic.

i guess the question is, since there is no ta drm backup yet for the z2, would sony really care if you rooted/ unrooted since there is no clear 'this voids warranty' and still floats around the 'maybe'
Last edited by A|ex; 22nd May 2014 at 04:04 AM.
22nd May 2014, 10:27 AM   |  #9  
Senior Member
Thanks Meter: 21
 
186 posts
Join Date:Joined: Oct 2010
Quote:
Originally Posted by A|ex

the water proof thing has been covered before and I have no problem about the water damage and no warranty. I do not see why this is a problem for some as its only fair that if the door or seal is broken it will lose that water proof magic.

i guess the question is, since there is no ta drm backup yet for the z2, would sony really care if you rooted/ unrooted since there is no clear 'this voids warranty' and still floats around the 'maybe'

Ah but what if your phone arrived with a badly manufactured door, until it was submerged you wouldnt know that the door was faulty (well you might, depends how badly manufactured) by which time, too late no warranty. I dont think it should be a full warranty for water damage but maybe like 3 months or something.

And back to the main point why is it so difficult to understand that rooting a phone (or to be more specific: Unnofficialy altering/modifying the firmware of an electrical product) will void warranty?

You want a clear answer about the z2's warranty, go to sonys website, support, start a live chat and ask exactly what will be affected by unlocking the bootloader...... they wont tell you, and they will tell you that the reason they wont tell you is because it voids warranty. Try it, after half an hour on there live chat i ended by asking the person if they thought it strange that sony provide a bootloader that can be unlocked, clear instructions on how to unlock, but cant tell you anything about what happens if you follow there instructions.... apart from that you'll have no warranty
15th June 2014, 07:00 PM   |  #10  
A|ex's Avatar
OP Senior Member
Flag Hong Kong
Thanks Meter: 28
 
880 posts
Join Date:Joined: Oct 2008
More
A bit of a resurrection post but z2 rooted, it overheated and well decided to turn off and never turn back on. Sony have had the phone for a day and replaced it under warranty reporting hardware fault. They have also taken 4hours to test my new replacement phone in water etc at the service centre.

I am not too sure how it stands if the phone booted etc

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Top Threads in Xperia Z2 Q&A, Help & Troubleshooting by ThreadRank