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Problem with KNOX.

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By nfsmw_gr, Senior Member on 18th June 2014, 05:47 PM
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Hi, I had a screen issue today and got to a Samsung repair center after flashing stock rom and reseting the counter.
The Service center denied fixing my phone because I had KNOX Warranty Void 0x1.
Is there anything that can be done?
I've heard KNOX alone isn't supposed to give you warranty issues but that's not the case here.
Any user that Samsung fixed their phone with KNOX Warranty Void 0x1?
Could you share your experience?
Thanks.
 
 
18th June 2014, 06:54 PM |#2  
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You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!
18th June 2014, 07:39 PM |#3  
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I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/b...ty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law
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18th June 2014, 09:40 PM |#4  
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Quote:
Originally Posted by Joku1981

You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!

I'm sorry about that.
Quote:
Originally Posted by nikzDHD

I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/b...ty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law

Thank you! Really good tip!
You think they'll fix it even with knox?
19th June 2014, 09:36 AM |#5  
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Quote:
Originally Posted by nikzDHD

I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.

http://www.thisismoney.co.uk/money/b...ty-EU-law.html

Use that against them and they should listen and fix it. Worth a try. It's EU Law

Almost correct, but incomplete.

Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.

It's the store you bought it from you should claim your warranty.

I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.

(I hope I translated everything correctly, but I think you will get my point).
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19th June 2014, 10:24 AM |#6  
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Quote:
Originally Posted by Lennyz1988

Almost correct, but incomplete.

Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.

It's the store you bought it from you should claim your warranty.

I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.

(I hope I translated everything correctly, but I think you will get my point).

Thank you so much!!!
Great advice!
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