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Rooted am I screwed on warranty?

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I sent my phone in to Samsung for warranty work (charging port broke) but they wouldn't fixed it because it was rooted. Am I screwed here or can I just unroot and resend it in (and maybe argue with them)?
 
 
19th June 2014, 03:52 AM |#2  
tonyevo52's Avatar
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Quote:
Originally Posted by wraptor

I sent my phone in to Samsung for warranty work (charging port broke) but they wouldn't fixed it because it was rooted. Am I screwed here or can I just unroot and resend it in (and maybe argue with them)?

Don't know about Samsung, but you might be able to contact sprint and have them send a new phone, they might cover it. Samsung will look to see if Knox is tripped but from what I have read from people, more positive than not, sprint could care less if your phone is rooted. To be on the safe side, I would restore to stock if they say you can send it in.

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19th June 2014, 12:57 PM |#3  
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Moved to Q&A. General consensus is Sprint might give some trouble, Asurion claims generally have not.
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