[Q] Need help!!! Poor reception on phones!
We could really use some advice; my wife and I just switched from old BB 9700 to the galaxy s5, and my wife noticed she could no longer make calls on the bottom floor of her building without them being dropped repeatedly; with the BB she had no problem making these calls. I have been trying to research the problem, and checking my phone, it tells me my signal strength is hovering around -120 dbm (and 16 asu, whatever that means) at home. I never had a reception problem with my BB at home either. To make this a little more confusing, we switched carriers from Rogers to Eastlink when we did this switch.
We're now about a week into our contracts, and have a week left for the grace period; the question is, is this the phone, or the network? Should we be ditching the gs5 for something with better reception? We love the phone, but reception is really important for us. Is there a better phone to try?
Wanted to add, in Status, I'm getting:
Signal strength 120 DBMS 20 asu
Mobile network type : unknown
Service state: out of service
Roaming: not roaming
Mobile network state: disconnected
Does this explain whether the phone or network are at fault?
Thanks for any help!!
Thanks in advance for any help!!!