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Case cracked at USB port

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Junior Member - OP
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Posts: 4
Join Date: Oct 2012
Default Case cracked at USB port

A piece of the case chipped off of my HTC One while I was plugging the included HTC USB cable into it. I wasn't forcing it or anything, it just snapped when I pushed the cable in. Now my phone won't stay connected to my PC over USB, presumably because the port is loose.

Although it's clearly a manufacturing defect, ATT is giving me a hard time about a replacement because it's 'physical damage'. If possible I'd like to show that the problem isn't isolated to my phone specifically. Has anyone else ever experienced this issue?
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Junior Member
Thanks Meter 2
Posts: 8
Join Date: Dec 2012
For what it's worth, I have seen quite a few of these phones and have not seen this issue before. I do agree that it looks like a manufacturing defect. Have you contacted HTC directly to ask their opinion? Is it interfering with the use of the device?
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