Originally Posted by leapinlar
What do they mean by internal storage? And how are they determining it is only 2GB? When you set up CM11 for them, did you factory reset and delete all the media files they had stored on /sdcard?
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It seems they left out a few of the details when they called originally. The internal storage actually shows 27GB total but 2GB available.
A simple wipe should fix that, as you mention.
They report that they can't load files to their external SD card over MTP because it doesn't show up in Windows Explorer, though. Is this a CM11 problem in particular (it recognizes there's an SD card plugged in at least)?