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Help with Frozen HTC One M7

OP KPMoore

28th June 2014, 06:48 PM   |  #1  
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Hi,

I was hoping someone could help me, my son's HTC One M7 seems to be bricked. I can't turn the phone off, an the screen only shows htc, quietly brilliant.

I'm very new to this android phone world as I personally have an iPhone but my son really likes his HTC One.

Pressing the power button doesn't do anything with the volume buttons.
Last edited by malybru; 29th June 2014 at 03:18 PM.
28th June 2014, 06:57 PM   |  #2  
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Hi!

You will probably need to restore to stock. That should fix your problem.

Please read this guide very carefully before doing anything and if you have questions or concerns, post them in the thread as well....

> HTC One > One Q&A, Help & Troubleshooting > [GUIDE] [02-MAR-2014] nkk71's SuperGUIDE to returning 100% back to stock

Good luck! 👍

---------- Post added at 12:57 PM ---------- Previous post was at 12:56 PM ----------

If you need further help, ask there and be very detailed about what happened leading up to this issue!
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