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[Q] Google Glass Stuck at the “Glass” screen and would not turn on :(

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shen747
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Camera [Q] Google Glass Stuck at the “Glass” screen and would not turn on :(

Can anyone tell me how can I hard reset and start the google glass ?. It used to work fine but now it's getting stuck at the "Glass" screen as shown in the diagram below and would not switch on. Can anyone please help me ?.




I tried pressing the power button for 15 seconds and tried switching the glass on again but it would not help . Can anyone please help me out ?.
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southsideweezy
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Quote:
Originally Posted by shen747 View Post
Can anyone tell me how can I hard reset and start the google glass ?. It used to work fine but now it's getting stuck at the "Glass" screen as shown in the diagram below and would not switch on. Can anyone please help me ?.




I tried pressing the power button for 15 seconds and tried switching the glass on again but it would not help . Can anyone please help me out ?.


try powering off glass completely, unplugged from any power/usb cord. hold down the camera button and the power button and watch for the white led on the end of the touchpad to illuminate, hook Glass up to your computer and run in terminal/command:

fastboot erase userdata
fastboot erase cache
fastboot reboot

hopefully that should help....worse case scenario you may need to download the Glass XE 12 OS files directly from Google and completely wipe the device and reinstall the software.

Hope this helps!
 
shen747
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Default Tried Fastreboot but still no luck :(.

Quote:
Originally Posted by southsideweezy View Post
try powering off glass completely, unplugged from any power/usb cord. hold down the camera button and the power button and watch for the white led on the end of the touchpad to illuminate, hook Glass up to your computer and run in terminal/command:

fastboot erase userdata
fastboot erase cache
fastboot reboot

hopefully that should help....worse case scenario you may need to download the Glass XE 12 OS files directly from Google and completely wipe the device and reinstall the software.

Hope this helps!
Thanks you very much for your answer. I tried exactly what you suggested. But When I executed the 1st command I get the following result :

Code:
$ sudo fastboot erase userdata
erasing 'cache'...
FAILED (remote failure)
finished. total time: 0.002s
and it is the same for the second command as well. And when I execute the 3rd command it reboots like shown below :

Code:
$ fastboot reboot
rebooting...

finished. total time: 0.000s
But still it is stuck at the glass screen . Could you please help me out ?.
 
drinovc
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Quote:
Originally Posted by shen747 View Post
Thanks you very much for your answer. I tried exactly what you suggested. But When I executed the 1st command I get the following result :

Code:
$ sudo fastboot erase userdata
erasing 'cache'...
FAILED (remote failure)
finished. total time: 0.002s
and it is the same for the second command as well. And when I execute the 3rd command it reboots like shown below :

Code:
$ fastboot reboot
rebooting...

finished. total time: 0.000s
But still it is stuck at the glass screen . Could you please help me out ?.
I have the same issue.
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