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[Help Thread] Google play errors Explained (with fixes) [Update 15 May 2014]

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myashesh
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Default Android Fix from www.appslova.com

Quote:
Originally Posted by shubhojit89 View Post
Sources : appslova.com
For more android fixes go to: http://appslova.com/category/howto/android-fix/

Error 911:

App could not be downloaded due to an error 911

Solution:

Method 1: Clear the Google Play store data

Go to Settings >> Manage Applications or Apps >> Open “All” tab
From the list of “All” apps >> Scroll Down and Select “Play Store” >> Select Force stop, Clear cache and Clear data

Method 2: If you are using a wifi connection that requires a webpage login, then your authentication has probably expired. Log in to the APN again via your android browser. Open Google Play store and run the app update again . If that didn’t work the problem is with the wifi network itself.

Method 3: Simply switch to another Wifi network and run the update. The error 911 should disappear for the new Wifi network.

Method 4: Use your mobile network data services instead of wifi. Turn wifi off and then turn your data on and now open your Google Play Store and download/update your apps or games. However, this method is only suited for apps and games that are small sized. For larger updates you should use your wifi network to save data charge.

Error 919:

Cannot install any apps

Solution: Change your APN settings


Error 920:


App could not be downloaded.

Solution:

Method 1:

Turn your wi-fi off
Turn your wi-fi on
Run Google Play Store and install or update the app

Method 2:

Go to settings>>Accounts>> Delete your Google account synced with Google Play.
Restart Phone and add your Google account back in the settings. Alternately, add a different Google account.
Run Google Play Store and download your app.

Method 3:

Go to settings >> Apps >> Open “All” tab
Find and click Google Play Store >>Clear Cache and Clear Data
Now from the same tab uninstall Google Play Store Updates
Restart your phone, open Google Play Store and install the app

Error 941:


While trying to run updates

Solution:

Go to Settings >> Manage Applications or Apps >> Open “All” tab
From the list of “All” apps >> Scroll Down and Select “Play Store” >> Select Force stop, Clear cache and Clear data
Again, go back to “All”>> Scroll and Select “Download Manager”>> Select Clear cache and Clear data
Now open Google Play and try updating your app. If the problem persists continue to the step below.
Again, go to “All”>> Scroll and Select “Play Store” >> Select “Uninstall Updates”

Error 504:


“App” could not be downloaded due to an error. (504)

Solution:

Method 1:

Go to Settings>> Application Manager or Apps>> Open “All” apps
From the list of apps find Google Play store >>Clear Data and Clear Cache
From the list of apps find Google Service Framework(Google Play Services) >> Clear Data and Clear Cache
Now install or update app from Google Play Store

Method 2:

Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework(Google Play Services) and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.

Error 495:

While downloading apps and games from play store

Solution:

Method 1:
Go to Settings>> Application Manager or Apps>> Open “All” apps
From the list of apps find Google Play store >>Clear Data and Clear Cache
From the list of apps find Google Service Framework(Google Play Services) >> Clear Data and Clear Cache
Now install or update app from Google Play Store
If it still didn’t work try uninstalling Google Play Store updates first

Method 2:

Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework(Google Play Services) and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.


Error rh01:

Error retrieving information from server.

Solution:

Method 1:

Go to settings >> Apps (Manage Applications>> Select “All” tab
From the list of apps >> Select Google Play Store >> Clear Cache and Clear Data
From the list of apps >> Select Google Service Framework(Google Play Services) >> Clear Cache and Clear Data
Run Google Play Store and try installing/updating the app

Method 2:

Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework(Google Play Services) and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.

Error RPC:S-5:AEC-0:


Error retrieving information from server.

Solution:

Method 1:

Open system settings
Go to Applications (or Apps) >> All
From all apps select Google Play Store >> Clear Cache and Uninstall updates
Again, from All>>Download Manager >> Clear Cache and Data
Finally, All >> Google Services Framework(Google Play Services) >> Clear Cache and Data
Now, rerun Google play store.

Method 2:

Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework(Google Play Services) and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.

error -24

Unkown still now but its coming on Kitkat due to ART problems

Solution:

Method 1 (Sure Fix but requires root):

Install a file manager like Root Manager
Browse to internal storage android/data/com.whatsapp
Delete the com.whatsapp… folder
Now install whatsapp from Google Play

Method 2: Removing Junk Files via Cleanmaster

Install cleanmaster
Uninstall Whatsapp
Now run Cleanmaster , search for Junk files and clean them. (Make sure to uncheck important files that are detected as Junk files by Cleanmaster)

Method 3: When all fails backup all your apps and data and factory reset your device.

Package file invalid:


This issue comes due to Playstore

Solution

Method 1 for update error:

Go to apps >> All >> Select your app >> Clear cache and data
Run update again in Google Play

Method 2:

Install app through Google Play Store website

Method 3:

Turn off wi-fi and install or update app in Google Play Store via 3G or 4G data connection of your Mobile.

Method 4:

Go to apps >> All >> Google Play Store >> Clear cache and data
Go to apps >> All >> Google Service Framework(Google Play Services) >> Clear cache and data
Now try installing or updating the app. IF this doesn’t work follow the step below
Go to Settings >> Accounts >> Google >> Click on your gmail account >> Menu and Remove account.
Restart device and add your Google account back.

Installation unssuccesful error:

Name explains the problem

Here are the methods to fix “Installation Unsuccessful Error in Google Play Store”

Solution:

1. Uninstall and reinstall app

Go to settings >> Apps >> Select “All”
Scroll and find your App >> Select “Uninstall”
Now go to Google Play and reinstall your app

2. Clear market cache

Go to settings>> Apps>> Select “All”
From List of “All” apps >> Select “Google Play” >> Clear Data
Now again try to download the app from Google Play

3. Uninstall Google Play Update

Go to Settings>>Apps>>Select “All”
From List of “All” apps >> Select “Google Play” >> Scroll Down and select “Uninstall Updates”

4. Unmount sdcard then proceed to app installation

Many people have successfully resolved this issue by unmounting their sdcards before running an update in Google Play.

Go to settings>> Storage >> Unmount SD Card
Now run the update or download app in Google Play

5. Delete .android_secure folder

Download Unsuccessful errors:

Name explains

Solution:

First Method:

Open settingsdownload unsuccessful error fix google play
Go to “Manage Applications or Apps” then select “All” apps
Select “Google Play Store” from the list
Force Stop, Clear Cache and Clear Data
Do the same for clearing “Google Application Framework(Google Play Services)” and “Google Account Manager” from the list of apps.
Open Google Play and you will be asked to sign in.
Sign in with your Gmail account and download your apps or games

Note: From the apps list, you may also have to clear data for “Google Play services, Google app (that is not downloading or updating), browser, Downloads and Download Manager (in case browser download problem).

You can use this same method for fixing “Error Processing Purchase DF-BPA-09”.

Alternative method:

If the first method didn’t work, you can try to delete your gmail account from settings. However, deleting primary Gmail account will require a factory reset unless you have rooted your phone.

Assuming your device is rooted, follow this link on how to delete your gmail account.
Now clear cache and data for Google Play Store like in the first method.
Restart your android device.
Add your gmail accounts (Settings->Accounts->add account)
Open and sign in Google Play and then start your download

If non of the above methods failed follow the methods below:

Method 1: Clear cache of Google play services and play store.
OR
Method 2 : Uninstall updated of Google play services and play store.
OR
Method 3 : Remove you account and add again and try.
OR
Method 4 : Flash the gapps again. Then sign in
Try the 4th method if the above 3 methods failed.


---------- Post added at 12:30 PM ---------- Previous post was at 12:22 PM ----------



For error 481 there is no problem in google account.

Clear some internel space by removing some app then install the app it will go away..



Another Solution for this error.

Reason you get error is slow connection speed.

try to download the app again the error will go.. Try 2-3 times.
@mohamedrashad you should also provide the link of the post.
Actual source: Android Fixes
 
hackernor
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Thanks for the descriptions to all those errors!
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juggies
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Quote:
Originally Posted by mohamedrashad View Post
Did you change Google account?

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Yes
 
ugrifja
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Hi guys,

I am getting the -24 error on my Moto X, but its only with one app. I do not have root however so can't fix it. Am I screwed or do I have to factory reset?

Thanks.
 
Primokorn
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Quote:
RPC:S-3 error retrieving information from server

problem

Can't download apps

solution

remove google account and add it again or add another one
It doesn't work. The error is on Google's side. We can't do anything so be patient is the solution.
3 days ago I wasn't able to update a specific app. It didn't do anything but I successfully updated it yesterday.
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spectroplasm
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Thank you very much for the information on how to fix the error, I have a samsung clone chinese handset and I implemented google play into the device because it was missing. This helped me get it working properly.
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Warnahly
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Play store error -110 what's the fix for it
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EveryBody started as a Noob on XDA so help'em (Unless totall nooBs :P
 
varadey
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error -110 , what does that mean?
 
AlbertoSONIC
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Sometime, when i download an app, it reaches 100% but the installation doesn't start. It stucks at 100% and no error show up. I have to redownload the app 3-4 times before it starts installing... Any solution? I'm on HTC One M8....


My Phones:
PHONE: HTC ONE M8 16GB
ROM: ARHD 8.1
KERNEL: ElementalX
RECOVERY: TWRP 2.7.0.0
OS: Android 4.4.2 Sense 6.0

PHONE: HTC ONE M7 32GB
ROM: ARHD 30.0
KERNEL: TeamSeven v4
RECOVERY: TWRP 2.2.1
OS: Android 4.3 Sense 5.5

Mods installed:
A lot of xposed modules!

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