Now, my problem started when I updated my OS from jellybean to kitkat about 2-3 days ago (but my phone has a contract and was bought 13 Nov 2013). About a day after, I suddenly noticed some problems on my phone. Frequently, my Menu button, Home button, and back button will suddenly not work even when you press it. When this happens, the half portion of the screen is also not functioning to my touch. I can only make it work again if I press the LOCK screen or if I pull out the S pen. On the passcode pattern, only the two upper portions are working. Same method if I want to get it working again.
I tried to factory reset my phone and still the problem persists.
Does anyone of you had this problem during the update?
Hope anyone can shed light on this matter. Thanks.
I tried to factory reset my phone and still the problem persists.
Does anyone of you had this problem during the update?
Hope anyone can shed light on this matter. Thanks.