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[Q] Sony giving me new Xperia Z for my Xperia ZL

13th August 2014, 10:39 PM   |  #11  
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Quote:
Originally Posted by vistax86

Hey there, I've been using Xperia ZL for around 6 months now and it suddenly started losing network, randomly it will reboot. And one fine day it didn't turn on..I just get SONY logo for 3 seconds then restart.

I gave my phone under warranty in Sony Service Center..its been a week and they called me yesterday tell me that your phone has some internal motherboard problem, but current we don't have stock of that..so we can provide you with a new Xperia Z if thats fine with you.
I said its fine but will it be a brand new piece? They said that it will be brand new but you wont get it like fully packed with box and all.
Also they asked me which color I want..
will get the phone in 1-2 days..

is this some kind of trick? providing me a higher model of phone for free?

please suggest.

It is quite normal I had a faulty z1 and they sent me a z2 as replacement.... If the stock is low due to low production, they give the one available to meet sla...it probably cost them almost the same... Probably higher to manufacture older models if the parts are not in stock
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