Originally Posted by mmark27
You should go back to the third party store and tell them to look into the error in the Sprint system, as long as they are an approved Sprint facility. The error is in there, there's a drop down menu that tells them its a no charge replacement. They don't have to open the phone and they're not allowed to open the phones within 90 days of launch anyways. You should try to get to the manager of that store, sounds like you got to someone that didn't want to actually log into the computer.
Do you have any Samsung experience shops in Best Buys near you? They'll do the swap apparently too.
Originally Posted by eyecon82
ok ill try that...even though he was already on the computer...he seemed to already know about the issue and asked some other guy "hey, we are referring them to samsung, right?"
awesome man...i just called and spoke with manager who just asked for my phone # and ordered me a replacement without even having to go back in the store!
the line of "Sprint corp tech support said as long as they are an approved sprint facility, the error is in the computer, and there's a drop down menu that tells them its a 'no charge replacement'"
they should call me within a few days to swap it out, now im just hoping it isn't a refurb
EDIT: Just called back to ask if its going to be a refurb or a new one and manager said that they haven't seen a single refurb yet for the s5 replacements