Originally Posted by Katkoot_cena
i did exactly what you said but nothing changed at all
..anyway thanks for trying to help
this is the problem's photo
Ok people, I had the same problem today for a couple of hours and a friend of mine had this problem for a month.
When I click on the wifi option in the pull down menu, it turns to light green and stays the way for a long time before turning gray. At this point, I cannot scan available networks. Mobile data works option fine.
I tried the following solutions available on forums
1. Pull out the battery and turn the phone on -- DID NOT WORK
2. Turn the phone off and turn back on -- DID NOT WORK
3. Reset the phone to factory and delete all user data -- DID NOT WORK
Solution That Worked (for me):
I observed that when I was resetting the phone (for the 4th time) and in the second step when it asks for wifi networks, it was able to scan the networks and connect to a network. Then after following the rest of the steps in configuration(viz. samsung account login, google account login, etc.) the same issues starts back up.
If this is the case with you, reset your device to factory settings and when it asks for logging into samsung and google accounts be sure to uncheck restore from server option in both of them(but I think the main problem is mainly with samsung).
The wifi option turns on fine now. Then not go to settings>accounts and turn on backup and restore manually for both google and samsung one by one. The problem did not rise back up when I followed this process.
Hope it helps.......