Originally Posted by azwildcat98
Does the AT&T Messages app still do text transcription of voicemail? I have an M7, and after I changed plans (switched from a legacy plan to Mobile Share plan) the AT&T Messages app stopped transcribing voicemails. I worked with Tech Support for months trying to get it working again, but nothing worked. I noticed the AT&T M8 comes pre-installed with an 'HTC Visual Voicemail' app that apparently offers voicemail text transcription. Was hoping this would have been included on the Sense 6.0 update for the M7 which just rolled out, but it wasn't. I'm literally thinking of upgrading to the M8 just to get ths HTC Visual Voicemail app. Can anyone confirm that the HTC Visual Voicemail M8 transcribes voicemail just like (or hopefully better than) the AT&T Messages app used to? If so, why would anyone with an M8 want to install AT&T Messages anymore?
AT&T Messages was still transcribing voicemail for me. I have now switched over to HTC Visual Voicemail, which seems to transcribe voicemail at least equally as well.
One possible benefit that AT&T Messages has over HTC Visual Voicemail is I think the former backed up your content to the cloud, because you could wipe your phone (or go to a new phone) and when you set up AT&T Messages, it would sync up everything. (Although not with 100% accuracy; some MMS messages would be lost, and some SMS messages are just restored as phone calls.) As far as I can tell, HTC Visual Voicemail is just a front-end for your voicemailbox, and SMS/MMS is stored locally. There is an option to Backup SMS (only) to SD card.