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Drop damage: stuck volume rocker

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By rochus, Junior Member on 13th May 2014, 04:13 AM
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Hey all,

I had the unfortunate circumstance of watching someone drop my phone on concrete, causing an immediate jaw drop followed by seething anger.

The screen is fine but now the volume rocker is stuck pressing up. If the screen is off and I hold the phone in landscape the camera activates.

Is this repairable? The phone is fine otherwise and the warranty seems to favor cracked screens over stuck buttons and bent bodies.

Pics included for reference.

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13th May 2014, 01:22 PM |#2  
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Something similar happened to me, i tried to fix it and i did manage to take the dent out but i messed up the digitizer it was no longer letting me pull down the notifications from the status bar. Only the status bar area was completely dead. i did a factory reset right before i called Verizon and they just sent me another phone. i didn't have to pay anything they said it was covered by the manufacture 1 year warranty. Might want to try that since the screen isn't broken you know.
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13th May 2014, 06:05 PM |#3  
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That sucks man. When someone wants to see my phone I upfront say be very cardful, it's a bit slippery and give them the look of "if you drop it I'll fu**ing kill you".

Sent from my HTC One M8 using Tapatalk
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14th May 2014, 05:22 AM |#4  
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You can try *EXTREMELY CAREFULLY* to bend the metal *around* the button. Do no try to pry the button itself, just the casing around it. You have to use extreme caution though - I haven't had the displeasure of opening one of these yet, but if it's anything like the M7 (which is an absolute nightmare to open) then there will be a very thin flex cable for the volume that is very easy to sever.
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14th May 2014, 06:53 AM |#5  
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The replies are greatly appreciated!

Is Verizon nice about warranties when I don't pay up front for the phone?

I think I will try to restore to factory settings and take advantage of the one year manufacturers warranty
6th September 2014, 06:00 AM |#6  
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Quote:
Originally Posted by rochus

Hey all,

I had the unfortunate circumstance of watching someone drop my phone on concrete, causing an immediate jaw drop followed by seething anger.

The screen is fine but now the volume rocker is stuck pressing up. If the screen is off and I hold the phone in landscape the camera activates.

Is this repairable? The phone is fine otherwise and the warranty seems to favor cracked screens over stuck buttons and bent bodies.

Pics included for reference.

Attachment 2740595Attachment 2740596Attachment 2740598Attachment 2740600

Hello there. Sorry for asking this question, since this thread was started long ago. Can you please tell me whether you got your device repaired or replaced ? Thanks is advance
24th September 2016, 04:31 AM |#7  
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Same thing happened to me. Volume up button dented in from HTC's SEALED metal wanna be IPHONE case. Somewhere someone attributed IPhone's success with the fact that their phones cant be repaired, just sent in. So of course every post or comment from HTC troll employees is "send it in, get it repaired" --- SIDE NOTE for "trouble shooting posters", EVERYONE in the WORLD realizes we can send a phone in to get it repaired.. , if we wanted to do this, we wouldnt be on a gd browser googling fixes! LEAVE your "send it in to get repaired" comments out! we dont want them!
24th September 2016, 11:10 AM |#8  
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Quote:
Originally Posted by Across2016

Same thing happened to me. Volume up button dented in from HTC's SEALED metal wanna be IPHONE case. Somewhere someone attributed IPhone's success with the fact that their phones cant be repaired, just sent in. So of course every post or comment from HTC troll employees is "send it in, get it repaired" --- SIDE NOTE for "trouble shooting posters", EVERYONE in the WORLD realizes we can send a phone in to get it repaired.. , if we wanted to do this, we wouldnt be on a gd browser googling fixes! LEAVE your "send it in to get repaired" comments out! we dont want them!

Why not open the phone up and simply dislodge the button? It's only on the outside of the case.

If the rocker isn't recoverable, you can always replace the outer case through etrade supply or something. That comes with new buttons. Other than that there isn't much you can do other then send it in for repair. Most local places won't touch the phone due to difficulty of repair.

If you do elect to open it, watch out for the GPS antenna at the top of the device near the power button. That's probably the easiest thing to break.
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