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Fingerprint scanner stopped working

11th May 2014, 03:18 AM |#1  
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I got my brand new s5 two weeks ago. Fingerprint scanner was working fine until now. I can't unlock my screen using fingerprint scanner anymore. It doesn't recognize my fingerprints. Also I can't change my fingerprint because it says my alternative password is wrong. And when I try to change my alternative password, I get this message on the screenshot.

Anybody else with this problem? Only fix I found was factory reseting. But I don't wanna do that every time I wanna fix this bug. Will this be updated soon? This is so frustrating. A flagship phone like this shouldn't have these type of critical bugs.

Sent from my SM-G900T using XDA Free mobile app
Last edited by Marcellff; 11th May 2014 at 06:04 AM.
 
 
11th May 2014, 05:31 AM |#2  
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Quote:
Originally Posted by Marcellff

I got my brand new s5 two weeks ago. Fingerprint scanner was working fine until now. I can't unlock my screen anymore. It doesn't recognize my fingerprints. Also I can't change my fingerprint because it says my alternative password is wrong. And when I try to Chae my alternative password, I get this message on the screenshot.

Anybody else with this problem? Only fix I found was factory reseting. But I don't wanna do that every time I wanna fix this bug. Will this be updated soon? This is so frustrating. A flagship phone like this shouldn't have these type of critical bugs.

Sent from my SM-G900T using XDA Free mobile app

Is your S5 rooted? Running Custom Rom?

If not, is your fingerprint scanner covered by something? Dirt, Sweat, maybe plastic from a case your using?
11th May 2014, 06:05 AM |#3  
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Quote:
Originally Posted by nubsgohard

Is your S5 rooted? Running Custom Rom?

If not, is your fingerprint scanner covered by something? Dirt, Sweat, maybe plastic from a case your using?

Nope. Not rooted. Not covered by anything. The scanner just doesn't seem to work.
12th May 2014, 01:08 AM |#4  
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Quote:
Originally Posted by Marcellff

Nope. Not rooted. Not covered by anything. The scanner just doesn't seem to work.

i would get a replacement phone...
12th May 2014, 01:16 AM |#5  
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Quote:
Originally Posted by muzhik

i would get a replacement phone...

It's not a hardware issue, definitely a software issue. As I did a factory reset on the phone and its working perfectly now.

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12th May 2014, 01:18 AM |#6  
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Quote:
Originally Posted by Marcellff

It's not a hardware issue, definitely a software issue. As I did a factory reset on the phone and its working perfectly now.

Sent from my SM-G900T using XDA Free mobile app

i guess if you "OK" with factory resetting your phone every so often.. otherwise, i would go to tmobile and have them warranty swap it.
12th May 2014, 01:23 AM |#7  
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Quote:
Originally Posted by muzhik

i guess if you "OK" with factory resetting your phone every so often.. otherwise, i would go to tmobile and have them warranty swap it.

I think you're probably right. But I've seen some other people on the Internet with this same issue, and a factory reset was the only way out for them as well.. I think I'll just get a new one after all

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16th May 2014, 01:14 AM |#8  
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Sent from my SM-G900T using XDA Free mobile app
30th September 2014, 04:44 AM |#9  
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I figured out how to fix "an error has occurred" issue without resetting phone, check it out!
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