FORUMS

New Xposed for Lollipop 5.0 Update Fixes Major Bugs

Senior Recognized Developer rovo89 has patched Xposed for Lollipop 5.0 to … more

Download Sony’s new AOSP-like concept for Xperia Z3

Over in our forums, Recognized Contributor Jozinek has posted a very … more

OnePlus 2 vs Moto X Style: Which is The Better Flagship?

Two big industry names have announced their newest flagship phones within the … more

Making Your Own Xposed Modules Is Easier Than You Think

Close to the heart of XDA is the Xposed Framework by Rovo89. Most of … more

[Q] Broken screen already

48 posts
Thanks Meter: 7
 
By simpletona70, Member on 17th June 2014, 12:48 PM
Post Reply Subscribe to Thread Email Thread
26th September 2014, 07:32 PM |#11  
Junior Member
Flag Richfield
Thanks Meter: 2
 
More
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.

This seems like a magnuson moss act violation. Thoughts?
 
 
26th September 2014, 09:11 PM |#12  
Member
Thanks Meter: 12
 
More
Quote:
Originally Posted by absalonprieto

I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?

Sent from my HTC One_M8 using XDA Free mobile app

I did not have to put a credit card on hold because I shipped them my device first and have just done without for a week or so. I think you only have to make a credit card deposit if they ship you a device first.
30th September 2014, 08:03 PM |#13  
redpoint73's Avatar
Recognized Contributor
Thanks Meter: 4,093
 
More
Quote:
Originally Posted by absalonprieto

So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.

This seems like a magnuson moss act violation. Thoughts?

More discussion about the screen warranty here: http://forum.xda-developers.com/show...767547&page=14

Of particular interest is Post #139, which says the HTC rep claims S-off prevents access to the video calibration tool (sounds kinda made-up to me). Then later in Post #146, HTC appears to backpedal a bit, and offer the free replacement if the customer agrees to take "full responsibility" if there are issues with the motherboard later.
Last edited by redpoint73; 30th September 2014 at 08:07 PM.
The Following User Says Thank You to redpoint73 For This Useful Post: [ View ]
30th September 2014, 11:16 PM |#14  
theandies's Avatar
Senior Member
Flag Anytown, USA
Thanks Meter: 102
 
More
Thought I was going to have to use HTC Advantage today when I dropped my phone on my hardwood floor. It landed perfect on the screen and made an awful smacking sound. I just sat there in disbelief scared to pick it up. When I did everything was A-OK.
Hope you get this straighten out. Good luck.
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes