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Warranty - Replace or Repair

26th April 2014, 11:34 PM |#1  
The Third God's Avatar
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Hi guys,
I bought my phone about 2 weeks ago. In the first week I noticed a problem in my phone; there's a missing area at the bottom of my LCD (below soft keys). The area shows some noises (something like the reflections of the pages I open with my phone, e.g. Settings menu, Walkman app, anywhere in my phone). Actually this problem is so annoying and I'm gonna send the phone back to the Sony (The phone has warranty). Here's my question; does Sony replace the phone? Or it just repairs it?!
Thanks in advance

Sent from my Xperia Z1 using Tapatalk
 
 
27th April 2014, 01:02 AM |#2  
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If you don't post a Picture of what it is, we cannot give you a correct advice. Can you?
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27th April 2014, 04:45 AM |#3  
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Quote:
Originally Posted by The Third God

Hi guys,
I bought my phone about 2 weeks ago. In the first week I noticed a problem in my phone; there's a missing area at the bottom of my LCD (below soft keys). The area shows some noises (something like the reflections of the pages I open with my phone, e.g. Settings menu, Walkman app, anywhere in my phone). Actually this problem is so annoying and I'm gonna send the phone back to the Sony (The phone has warranty). Here's my question; does Sony replace the phone? Or it just repairs it?!
Thanks in advance

Sent from my Xperia Z1 using Tapatalk

Try one of the following:

1. Do a factory reset from the phone (Setting - Backup & reset)
2. Use the Sony flash tool and try a manual flash of your ROM

If the above does not work then you will have to take it the Service Guys. They will check the piece and then replace it if required. I had my phone replaced as I had camera issues in less than 2 weeks of my ownership post which I have not had any issues.


Quote:
Originally Posted by eclyptos

If you don't post a Picture of what it is, we cannot give you a correct advice. Can you?

+1 to this. @The Third God
Please post some photos
Last edited by livelyyoungman; 27th April 2014 at 04:48 AM.
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27th April 2014, 11:18 AM |#4  
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Thank you for your reply.
I tried reinstalling firmware via PC Companion and it didn't help... I was afraid flashing the phone might void the warranty... Does it?
Here is a picture: (not nice quality, sry)

(the area below soft keys is missing...)

A few more things to mention:
* When I take a screenshot, everything is fine and the area below the soft keys isn't missing!
* At the first days, the missing area was appeared when phone was heaten a bit... But now (for about a week) the area is permanently missing!
It's much like hardware problem, I guess.
Sent from my Xperia Z1 using Tapatalk
Last edited by The Third God; 27th April 2014 at 11:29 AM.
27th April 2014, 01:44 PM |#5  
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Quote:
Originally Posted by The Third God

A few more things to mention:
* When I take a screenshot, everything is fine and the area below the soft keys isn't missing!
* At the first days, the missing area was appeared when phone was heaten a bit... But now (for about a week) the area is permanently missing!
It's much like hardware problem, I guess.
Sent from my Xperia Z1 using Tapatalk

It's look like a line of dead pixels or LCD but in this case, if that is a Hardware problem you should see in that part of the screen problems in any conditions. Can you do a test, reboot your phone and look at the bottom of the screen where the line is, do you see something wrong?

If the LCD is dead but you take a screenshot logically the line is missing because is not recognize as the LCD is the problem.

I think you should send it to repair via Warranty, just to be sure.

BTW, you can also flash a Stock FTF from different region but for your model only, to check if it a system failure, using flashtool v.0.9.16 (it will not void your warranty).
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4th October 2014, 06:31 AM |#6  
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My Z1 is broken after a major fall. It is outside the accident damage protection of six months but inside overall warranty. I get to understand that I will have to pay to get it replaced. Any idea on the price that I have to pay? If it makes sense I will get it replaced or else will buy a new one considering the price drop.
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