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Moto G won't Boot after factory reset

OP JB|Fabo

12th February 2014, 01:11 PM   |  #1  
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I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?

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12th February 2014, 01:34 PM   |  #2  
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If you have only done this what you have described then i would say, yes, send it back.
Because only a factory reset should not bring your phone in this state.

but

Have you tried to press and hold the power button for 20 seconds?
Then it should be forced to switch off.

Sure......you have the option to fiddle around yourself.
In that case see the thread Restore Stock Firmware if above mentioned does not resolve your stuck system
Last edited by mokkami; 12th February 2014 at 01:38 PM.
12th February 2014, 01:39 PM   |  #3  
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I tried but the phone restarts. I sent a ticket to the Motorola support. Probably they'll tell me that I should sent it back.

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12th February 2014, 01:41 PM   |  #4  
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Then lets see what Motorola says.
19th March 2014, 11:50 PM   |  #5  
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Quote:
Originally Posted by JB|Fabo

I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?

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Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you
3rd June 2014, 03:52 AM   |  #6  
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Quote:
Originally Posted by steveblmk

Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you

I have the same problem but it doesn't even let me turn the phone off
20th October 2014, 07:58 PM   |  #7  
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I have a the same problem, but i have a few more details:
  • It doesn't actually get to a boot animation, just to the Motorola logo screen that usually comes before the boot animation. it stays on that screen for 15 seconds, and vibrates 10 seconds into said 15 seconds, like the phone does when it goes into safe mode.
  • If you hold the power button for 20 seconds, it does turn off, only to turn right back on again and do the same thing
    its is actually off for about 10 seconds, which is long enough to get into the fastboot menu, but every option that is selected from there gets the same old boot sequence i described before.
  • My moto g started doing this when i was using it on 14% battery, i went into the recent apps menu (bottom left button next to home button) when it just froze on that menu, but not showing any open apps. It then just turned off, no shutdown sequence, and when i tried to turn it back on the LED Indicator flashed like when it doesn't have enough battery to turn on. i then went into the fastboot menu (power+vol down) for no particular reason, and selected the QCOM option at the bottom out of curiosity. the notification light then did its low battery flash and the phone turned off. I then later plugged it in to charge and it has been stuck in that boot sequence with me running the battery down and trying everything in power, except contacting motorola. ( i didnt conatct motorola as my phone's screen got cracked about three weeks before all this started, so that would mean they wouldnt fix it for free)
Last edited by NeonCreeper; 20th October 2014 at 08:16 PM. Reason: I made a mistake

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