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[Q] No sound from top speaker when receiving calls

OP nontryer

6th January 2014, 08:33 AM   |  #1  
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The other day i noticed really weird problem/bug when receiving incoming call.
When proximity/light/whatever sensors are covered (i.e phone sitting on desk with screen facing the desk) while receiving call, i get no ringtone sound from top speaker, bottom one is working fine.

I tried to disable beats audio, unchecking "quiet ring on pickup" and "pocket mode" in sound settings, i disabled some apps which might cause such behavior like Viber etc.

Oh, and i did factory reset few days ago, so this should not be the problem. Maybe it was present before factory reset, but i didn't really noticed because i changed my ringtone and it's really really noticeable with it.

Otherwise, i don't have any problems with speakers besides this one.. when i watch youtube, play games or listen to music everything is working as it should.

I'm 100% stock, unrooted - for now, running latest OTA (3.62.401.1).

What could be the problem? Anyone else with same issue?
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6th January 2014, 07:56 PM   |  #2  
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Anyone?
8th January 2014, 05:06 AM   |  #3  
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Maybe your ringtone is mono, not stereo

Sent from HTC One 802w Dual Sim with my hand...
8th January 2014, 10:32 AM   |  #4  
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Nope, i tried multiple ringtones and same problem occurs.
29th January 2014, 04:31 PM   |  #5  
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Ok, one last bump.. this "problem" occurs even with latest OTA update (4.4.2), can anyone test it and report if it's normal or not?
I tried CM 11 and OmniRom and there was no such problem..
24th November 2014, 08:01 PM   |  #6  
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I confirm this issue on desire 820
Quote:
Originally Posted by nontryer

The other day i noticed really weird problem/bug when receiving incoming call.
When proximity/light/whatever sensors are covered (i.e phone sitting on desk with screen facing the desk) while receiving call, i get no ringtone sound from top speaker, bottom one is working fine.

I tried to disable beats audio, unchecking "quiet ring on pickup" and "pocket mode" in sound settings, i disabled some apps which might cause such behavior like Viber etc.

Oh, and i did factory reset few days ago, so this should not be the problem. Maybe it was present before factory reset, but i didn't really noticed because i changed my ringtone and it's really really noticeable with it.

Otherwise, i don't have any problems with speakers besides this one.. when i watch youtube, play games or listen to music everything is working as it should.

I'm 100% stock, unrooted - for now, running latest OTA (3.62.401.1).

What could be the problem? Anyone else with same issue?

I am facing the same issue on my recently purchased HTC desire 820. The only difference is that the top speaker never plays the rringtone during an incoming call. However i can get hear from both the speakers when i receive the call and start the speaker phone.

Did you find any workaround to this? I can hardly know if i am getting a call when i am outdoors because of this problem.
24th November 2014, 08:25 PM   |  #7  
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Quote:
Originally Posted by shirodkar8

I am facing the same issue on my recently purchased HTC desire 820. The only difference is that the top speaker never plays the rringtone during an incoming call. However i can get hear from both the speakers when i receive the call and start the speaker phone.

Did you find any workaround to this? I can hardly know if i am getting a call when i am outdoors because of this problem.

No, sadly i didn't solve this issue.. i have One M8 now and it also has this same problem, so i guess it's "broken" by design across all HTC phones with boomsound speakers.

Only thing that solved it for me was custom rom (AOSP based, i'm not sure about Sense based), so it's pretty clear that it's software feature, issue or whatever they call it.

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