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Viber problem. Disconnected. Messages and calls are unavailable

OP okizen

4th October 2014, 08:46 PM   |  #21  
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Join Date:Joined: Mar 2013
Quote:
Originally Posted by Viber Team

Hi there, pls provide me with the following details:

1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?

Awaiting your reply. Thanks for your help!

Hi, I'm from Sri Lanka,
I have the same issue, it's been a week now I have updated viber but not the OS
Didn't do any changes to operating system but recently I installed MAcafee security after that only issue occurred but I unistalled the macafee. Plus I have installing re installing viber for about ten times now
Didn't install any new applications after issue began

---------- Post added at 07:46 PM ---------- Previous post was at 07:29 PM ----------

Quote:
Originally Posted by Viber Team

Hi there, pls provide me with the following details:

1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?

Awaiting your reply. Thanks for your help!

Hi, I'm from Sri Lanka,
I have the same issue, it's been a week now I have updated viber but not the OS
Didn't do any changes to operating system but recently I installed MAcafee security after that only issue occurred but I unistalled the macafee. Plus I have installing re installing viber for about ten times now
Didn't install any new applications after issue began

Please respond to this as soon as possible ☺
11th October 2014, 09:34 AM   |  #22  
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Same issue.
October 11th 2014
South Africa, Telkom ADSL Wifi
Changes
I use Telkom mobile broadband on Samsung Galaxy tab P5100 with ICS
Visiting another town, now using Telkom ADSL with wifi.
Ran app updates last night.
Internet works fine
2nd November 2014, 03:57 AM   |  #23  
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Join Date:Joined: Nov 2014
viber disconnected messages and calls unavailable
Is there a solution yet?
I also have the same problem

1. China
2. 31/10/2014. No changes or upgrades
3. No changes to O/S
4. No new apoplications
2nd November 2014, 08:57 AM   |  #24  
DeepankarS's Avatar
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Flag Noida
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@Viber Team

"If someone helps, never forget to hit thanks 😘 "
17th November 2014, 08:16 PM   |  #25  
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Ireland on the Three network
I upgraded from an S3 to a Note 4. Installed viber and works OK. Kinda. Will send messages no problem but when I don't have the app open I'm "offline". I only receive texts then normally when my wife tells me "Hey I text you ages ago". When I open Viber to then check it's connects and the text comes through. Any help would be appreciated.
Thanks in advance
18th November 2014, 11:10 AM   |  #26  
Viber Team's Avatar
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Join Date:Joined: Feb 2011
Hi,
Please contact our support team here: http://bit.ly/1aOwGy2 so that we can get a better understanding of this issue.


Quote:
Originally Posted by jackdalad23

I upgraded from an S3 to a Note 4. Installed viber and works OK. Kinda. Will send messages no problem but when I don't have the app open I'm "offline". I only receive texts then normally when my wife tells me "Hey I text you ages ago". When I open Viber to then check it's connects and the text comes through. Any help would be appreciated.
Thanks in advance

1st December 2014, 12:35 PM   |  #27  
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Join Date:Joined: Dec 2014
Viber Problem Disconnected
i am in saudi arabia Riyadh from 7 months . 2 months before i installed viber on my saudi number . some times viber working very good messages calls sharing every thing perfect.but after 2 3 days its shows me error every time Disconnected Messages and calls are unavailable . uffffff .some time working but, when i really need to connect with my friends family itx not working.

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