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[Q] [PLEASE HELP] HTC One M7 not charging when on.

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By AnubhavSaxena, Junior Member on 4th June 2014, 04:14 PM
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Device: HTC One (M7) Stock ROM

A few days ago, my never rooted, stock firmware, no unlocked boot loader, no custom ROM, never dropped HTC One (M7)'s battery died. Plugging in the charger had no effect, absolutely NOTHING. Tried 6 different cables and 9 different locations to charge it, nothing. Waited a while, dying in desperation. Then after so much of panic, I plugged it again, and randomly it started charging. But the charging had a loop - showed a bright orange LED with the power symbol on a battery for about 5 seconds, then a dim orange LED with the green battery charging, and a number, for about 10 seconds. The loop kept repeating. Eventually I could turn it on till the (incredibly low capacity) battery could live. So I did about 10 resets to it, and the situation would not improve.

Since my phone just decided to do this to me just before a long journey of mine, I was quite upset, and eventually infuriated to the limits. I decided to take it along and try different things to it - tried, tried, cleaned the ports, searched the net, nothing.

One fine day it decided to break the loop - now it charged, but only when off.

And today again its started the loop.

And here I am, begging for some help. I'm starting to hate this device now. Please help me..

P.S. : I played a lot of Clash of Clans on the phone - it heated up a lot. Hope the info helps (Possible corrupted overheating charge instructions of the phone,etc.)
Last edited by AnubhavSaxena; 5th June 2014 at 06:26 AM. Reason: Additional information added
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20th December 2014, 04:12 AM |#2  
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please help i love this phone cant lose this at all
Quote:
Originally Posted by AnubhavSaxena

Device: HTC One (M7) Stock ROM

A few days ago, my never rooted, stock firmware, no unlocked boot loader, no custom ROM, never dropped HTC One (M7)'s battery died. Plugging in the charger had no effect, absolutely NOTHING. Tried 6 different cables and 9 different locations to charge it, nothing. Waited a while, dying in desperation. Then after so much of panic, I plugged it again, and randomly it started charging. But the charging had a loop - showed a bright orange LED with the power symbol on a battery for about 5 seconds, then a dim orange LED with the green battery charging, and a number, for about 10 seconds. The loop kept repeating. Eventually I could turn it on till the (incredibly low capacity) battery could live. So I did about 10 resets to it, and the situation would not improve.

Since my phone just decided to do this to me just before a long journey of mine, I was quite upset, and eventually infuriated to the limits. I decided to take it along and try different things to it - tried, tried, cleaned the ports, searched the net, nothing.

One fine day it decided to break the loop - now it charged, but only when off.

And today again its started the loop.

And here I am, begging for some help. I'm starting to hate this device now. Please help me..

P.S. : I played a lot of Clash of Clans on the phone - it heated up a lot. Hope the info helps (Possible corrupted overheating charge instructions of the phone,etc.)

I am having the same exact problem right now. its very annoying. I have to drain the whole battery to charge it again. and its in that loop that you mentioned. plus it does not charge when you put it on charge when its on. it doesnt even have that charging light. it only charges itself if its off and if there is no battery left, i have to put it on charge by draining the whole battery by using apps and stuff and i am so pissed right now i cant find a solution to this. Did you find a solution on how to get this fixed?
20th December 2014, 02:51 PM |#3  
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I am currently having a similar problem where I can only charge my phone if off. Hopefully someone can help!
28th December 2014, 05:03 AM |#4  
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[SOLVED]
Quote:
Originally Posted by parthami

I am currently having a similar problem where I can only charge my phone if off. Hopefully someone can help!

I have found a solution to this. I am really happy since i am able to use my phone again.
Let me state what exactly i was going through.

I had to use the phone till it actually turned off completely consuming the whole battery and it was very frustrating because i had to deliberately use the phone till the phone shuts down and charge it. And once it started charging, it has a weird stupid way of charging. It shows that its charging and it goes off, comes back on and shows its charging, then it goes off... When it goes off the red light goes away...then comes back on.

I've read other threads and forums about people having the same issue. Others say they're not even able to connect their phones to the computer. You all should try connecting your phone to a computer and check if its able to transfer data.

If that happens, then you're saved. Because this really worked out for me.

Now, i'm not really sure what kind of bug this is, but here's how you fix this.

If you're able to transfer data to your phone, you must browse your phone on the computer and copy a file (or a couple of files - in my case i transferred a movie folder that had a couple files in it)

And guess what..i put it on charge and started charging like normal oh my god i was happy as hell

Thanks. I hope the same works for you all, people have been saying you have to clean the charging port but not really
9th January 2015, 01:14 PM |#5  
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Quote:
Originally Posted by trapboi187

I have found a solution to this. I am really happy since i am able to use my phone again.
Let me state what exactly i was going through.

I had to use the phone till it actually turned off completely consuming the whole battery and it was very frustrating because i had to deliberately use the phone till the phone shuts down and charge it. And once it started charging, it has a weird stupid way of charging. It shows that its charging and it goes off, comes back on and shows its charging, then it goes off... When it goes off the red light goes away...then comes back on.

I've read other threads and forums about people having the same issue. Others say they're not even able to connect their phones to the computer. You all should try connecting your phone to a computer and check if its able to transfer data.

If that happens, then you're saved. Because this really worked out for me.

Now, i'm not really sure what kind of bug this is, but here's how you fix this.

If you're able to transfer data to your phone, you must browse your phone on the computer and copy a file (or a couple of files - in my case i transferred a movie folder that had a couple files in it)

And guess what..i put it on charge and started charging like normal oh my god i was happy as hell

Thanks. I hope the same works for you all, people have been saying you have to clean the charging port but not really

I have the very same problem, my phone will only charge when the battery is completely drained, now i have like 25% and tried your way, my pc doesnt detect the phone :/
I tried with and withouth usb debug mode.

Is this a sotware problem i guess? it wouldnt charge at all if it was hardware right?

Just checked and my phone now says "the usb host cable is plugged in, cant charge the device"
Last edited by Laderiva; 9th January 2015 at 01:22 PM.
10th January 2015, 04:52 AM |#6  
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.
Quote:
Originally Posted by Laderiva

I have the very same problem, my phone will only charge when the battery is completely drained, now i have like 25% and tried your way, my pc doesnt detect the phone :/
I tried with and withouth usb debug mode.

Is this a sotware problem i guess? it wouldnt charge at all if it was hardware right?

Just checked and my phone now says "the usb host cable is plugged in, cant charge the device"

I'm not sure how are you NOT able to get it connected to your computer. Since i connected it to the computer, it didn't start charging but it allowed me to transfer files. And so i did. You might wanna change the cable and check if its letting you connect to your PC.

So far its working perfectly alright. I don't have a problem as such. And wait, you could install a file manager and move a couple files around. Maybe delete some files or download some files and try.

I Hope it works for everyone who's getting this problem. I know its not a hardware problem and HTC support sucks BIG time. i don't even have htc headquarters so i couldn't get it replaced, bad. but if your phone is under warranty you must get it replaced
10th January 2015, 07:31 PM |#7  
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Quote:
Originally Posted by trapboi187

I'm not sure how are you NOT able to get it connected to your computer. Since i connected it to the computer, it didn't start charging but it allowed me to transfer files. And so i did. You might wanna change the cable and check if its letting you connect to your PC.

So far its working perfectly alright. I don't have a problem as such. And wait, you could install a file manager and move a couple files around. Maybe delete some files or download some files and try.

I Hope it works for everyone who's getting this problem. I know its not a hardware problem and HTC support sucks BIG time. i don't even have htc headquarters so i couldn't get it replaced, bad. but if your phone is under warranty you must get it replaced

Hi! so you are saying that if i move some files from the computer to the phone it might get fixed? Well, i cant plug it to the computer, it just doesnt recognize the phone, if i plug it when the phone is on the pc doesnt show anything and the phone doesnt charge or anything, just like when trying to charge it with the ac charger, if i plug it with to the pc with the phone off then it shows a message that doesnt recognize the device, and the phone doesnt even charge aswell...

Right now the only fix i have found is to solve the problem of having to drain the battery in order to charge the phone, now i fixed it unticking the fastboot option in energy, now i can charge with any % but the phone must be off. Btw it gets a lot of heat while charging it this way... idk if its normal, i heard that because the aliminium case it gets more heat than normal plastic cases.

Thanks for your reply, ill try to connect the phone to the pc a few more times.
13th January 2015, 09:40 AM |#8  
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Hello guys , , I have the same problem , charging the M7 (On stock rom), I have tried many things ,roms and kernels , currently I managed to make it charge with the screen on with some conditions..

I installed SLIM ROM from their site (4.4.4) . To charge the phone with screen on I have to check "screen on while charging" (because if the screen goes off it stops charging /same thing if somebody is calling me )

To Charge my phone I just need to Reboot normally and charge it ( if you install this rom Activate the sound for the ac plug/unplug so you can know if it is charging well or not )

Eaven if i have to do these things its better then the OFF mode .

Hope It helps .
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